Does working with a bold purpose in an innovative environment make sense to you? Then come explore this opportunity from Saque! In this role, your main challenge will be to support and maintain self-service terminals, ensuring operational oversight of the equipment through handling service requests, identifying and correcting failures, monitoring terminals, and properly recording operational information and controls. We are looking for an analytical, proactive individual focused on problem resolution, who enjoys working in dynamic, high-availability environments. Interested? Then take a look at the responsibilities for this opportunity **Responsibilities and duties** * Provide remote and/or on-site technical support for ATM hardware; * Identify, analyze, and address failures in equipment and peripherals; * Execute technical procedures to resolve hardware-related incidents; * Track technical service tickets, ensuring timely updates and adherence to established SLAs; * Support field technicians and vendors during technical interventions; * Monitor equipment events and alerts, initiating actions when necessary; * Perform functional tests and validations after corrective and preventive maintenance; * Record technical evidence, documentation, and operational procedures; * Contribute to continuous improvement of support and operational stability processes; **Requirements and qualifications** * Completed technical education or currently pursuing a degree in Information Systems, Computer Science, Networks, Electronics, Automation, or related fields; * Basic/intermediate knowledge of hardware and networks; * Strong communication skills, organization, and analytical thinking; * Ability to work under pressure and in dynamic environments; * Collaborative, proactive profile with a focus on problem resolution; * Familiarity with ticketing tools (Qualitor and/or Salesforce preferred); * Experience with environment monitoring using Zabbix; Nice-to-have: * Knowledge of programming logic and test automation; * Understanding of operational processes and incident management; * Certifications or courses focused on hardware, networks, or ITIL; **Additional information** We seek people who embody Saque’s spirit—regardless of ethnicity, religion, gender, disability, sexual orientation, or age. Saque was born from restlessness and the desire to transform how people interact with financial solutions—reaching diverse audiences, living in the present while always paving our way toward the future. We are much more than ATMs! With an international presence, we create intelligent solutions for everyday needs, constantly striving for increasingly simple and innovative solutions.
João Silva
Indeed · HR
João Silva
Indeed · HR
