366 Sales Inbound in Minas Gerais lowest at $2400.0+

Indeed

User Service Agent

Hello! We are excited to have you here. Join our team. We are looking for talented, motivated, and committed professionals focused on quality and innovation. If you identify with this profile and want to be part of an excellence-driven, results-oriented team, apply now and build a promising future with us! **Responsibilities and duties** Welcome, guide, and provide direct user support at the highway's operational bases, focusing on explaining and facilitating the electronic toll payment process (Free Flow), ensuring an efficient, humanized service experience aligned with the concessionaire's standards. **Main activities and responsibilities:** * Greet users at operational bases courteously and attentively; * Clearly explain the concept and operation of the electronic toll system (Free Flow); * Guide users on available payment methods, especially the use of self-service kiosks; * Assist users during the payment process by answering questions and resolving simple issues directly; * Clarify doubts regarding unpaid passage notifications and instruct on regularization procedures; * Monitor the proper functioning of kiosks and report malfunctions to the technical team; * Collect user feedback and report incidents, suggestions, or complaints to the immediate supervisor; * Support educational and informational initiatives promoted by the concessionaire; * Follow company-defined operational and safety procedures. **Requirements and qualifications** High school diploma (mandatory); Technical or higher education in fields such as Administration, Logistics, Customer Service, or related areas is desirable; Prior experience in customer service, preferably in highway environments, retail, or service sectors; Basic knowledge of electronic toll systems (Free Flow); Basic computer skills (use of kiosks, tablets, or registration systems). **Additional information** On-site work at highway bases Work schedule: Shift rotation (2x2\) Benefits: Meal allowance or food voucher Medical insurance (Unimed Estadual) Life insurance Wellhub (Gympass) Shuttle transportation (for highway operational roles) **In our selection processes, everyone is welcome. We value, encourage, and promote Diversity and Inclusion at every stage.** The Group consists of companies with solid experience in the construction and concessions sector, particularly in highways (Engenharia e Comércio Bandeirantes Ltda; Senpar Ltda.; TCL Tecnologia e Construções Ltda. and TORC – Terraplanagem, Obras Rodoviárias e Construções), and a global leader in alternative asset management focused on investments in *real assets and private equity*, GLP Capital Partners, operating through the Way\-306 and Way\-112 concessions. In the Way\-262 concession, Way Brasil partners with investment manager Kinea. **Way\-306** The MS\-306 Highway Concession Company S.A. is responsible for managing the entire length of MS\-306, from kilometer zero at the MS/MT border to kilometer 218.1 at the junction with BR\-158 in Cassilândia (MS), including 1.4 kilometers of BR\-359 from kilometer zero to the MS/GO border. The highway crosses three municipalities: Costa Rica, Chapadão do Sul, and Cassilândia, all located in the northeastern region of Mato Grosso do Sul state. **Way\-112** The East MS Highways Concession Company S.A. manages the MS\-112 highway and sections of BR\-158 and BR\-436, totaling 412.4 kilometers. MS\-112 runs from the junction with BR\-158 in Três Lagoas to the same federal highway in Cassilândia, spanning 200.5 kilometers. The BR\-158 section under concession extends from the MS\-306 junction (Cassilândia) to the junction with MS\-444 (Selvíria), totaling 193.8 kilometers. The BR\-436 section runs from its junction with BR\-158 in Aparecida do Taboado to the end of the road-rail bridge, covering 18.10 kilometers, crossing six municipalities: Cassilândia, Paranaíba, Aparecida do Taboado, Inocência, Selvíria, and Três Lagoas. **Way\-262** The BR 262 MG Highway Concession Company S.A. manages the BR\-262 highway, a stretch beginning at km 360\+100 at the junction with BR\-381 in Betim, extending to km 799 at the junction with BR\-050 in Uberaba, totaling 438.9 kilometers. The concessioned segment lies within Minas Gerais state, in the region known as Triângulo Mineiro, traversing twenty municipalities: Betim, Juatuba, Mateus Leme, Florestal, Igaratinga, Pará de Minas, São Gonçalo do Pará, Conceição do Pará, Nova Serrana, Araújos, Bom Despacho, Moema, Luz, Córrego Dantas, Campos Altos, Ibiá, Araxá, Perdizes, Sacramento, and Uberaba.

R. Pratinha, 152 - CENTRO, Campos Altos - MG, 38970-000, Brazil

Negotiable Salary