Junior Network Implementation Analyst (Temporary)

Description

At Vivo Vita, we have a passion: transforming the lives of our employees so that their work experience is unique! We seek to transform talent into results, creativity into practice, and expectations into reality within a collaborative, flexible, integrated, and people-focused work environment! We are committed to providing our employees with all necessary technology and training to enhance their technical and behavioral skills. Come digitalize your DNA with us!! **Responsibilities and duties** * Support data center and IT system operations, network services, and critical business processes and procedures to support the delivery of products and services to customers; * Provide technical and operational support; * Monitor and operate monitoring tools; * Telecommunications (Data) related services; * Respond to service requests and provide remote user support; * Support Cisco Switches and Routers. **Requirements and qualifications** * Completed or ongoing undergraduate degree in Technology or related fields; * Solid foundation in networking; * Cisco CCNA (Cisco Certified Network Associate) preferred; * ITIL Foundation: for best practices in technical support and service management; * Strong communication and customer service skills; * Ability to work under pressure; * Organizational and time management skills; * Logical reasoning and problem-solving abilities; * Teamwork and proactivity. **Additional information** * **Benefits for a Vitalent:** * Meal allowance (Pluxee Benefits); * Medical and dental assistance (extendable to dependents); * Life insurance; * Private pension plan; * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * A dynamic, collaborative, and innovative environment: to keep pace with the market and continue innovating, our rhythm is fast and our learning curve is steep. We are **Vivo Vita**, an integrator of services and solutions within the **Telefônica Group**. We operate in an aggregating and consistent manner, integrating solutions for the technology market. Our portfolio includes solutions for Connectivity, Mobility, Collaboration, Video, Automation, Datacenter, and Virtualization, as well as advanced services, Consulting, and Managed Services to ensure the availability of the most complex technological environments; Join Vivo Vita!