Description
**Main Responsibilities**:
\* Supervise and develop the collection team;
\* Monitor goals, KPIs, and operational productivity;
\* Provide continuous feedback and training;
\* Ensure quality in customer service and negotiations;
\* Develop strategies to increase credit recovery;
\* Support operational and administrative management of the portfolio;
\* Prepare managerial reports and present results;
\* Ensure compliance with internal policies and creditor guidelines.
**Requirements**:
\* **Minimum 2 years of experience as a Collection Supervisor**;
\* Experience managing teams and KPIs;
\* Knowledge of amicable collection and credit recovery;
\* Completed or ongoing undergraduate degree in related fields (a plus);
\* Intermediate Excel proficiency;
\* Strong communication skills, analytical mindset, and results orientation.
Compensation: R$2\.900,00 per month
Selection question(s):
* Interested?
Send your resume to the e\-mail: matheus.simiao@fabriciostadler.com.br
or via WhatsApp (41\)99886\-0838
Work location: On-site