We are a construction materials and sustainable solutions company. We have a team that acts, believes, and builds. Always together and with excellence, to reach further and further. We believe each person is unique, and everyone here is treated equitably. Every day, we have the opportunity to accomplish something new—and you can be part of it. **\#JoinVC** **Responsibilities and Duties** * **Work Location:** Curitiba/PR. * Conduct in-depth diagnostics to identify root causes and propose tactical actions that prevent recurrence and generate business value; * Act with agility, autonomy, and a sense of urgency in managing critical and emergency cases, ensuring sustainable solutions and contributing to continuous process improvement; * Lead interdepartmental meetings with a collaborative and solution-oriented mindset, promoting cross-functional integration and process evolution—with special focus on Votorantim Cimentos and Engemix; * Drive scalable and impactful automation initiatives and innovative practices aimed at increasing operational efficiency and reducing friction in the customer journey—enhancing perceived value and trust in operations; * Sustain and evolve the Order-to-Cash (OTC) project, focusing on preventive actions, process standardization, and elimination of recurring failures; * Ensure internal policies remain updated and aligned with preventive practices, promoting operational efficiency and compliance. **CHALLENGES OF THIS ROLE:** * Analyze processes, identify bottlenecks, propose and implement solutions using methodologies, and perform project mapping and management; * Analyze and review pre- and post-sales customer journeys to identify critical points causing doubts, delays, or dissatisfaction; propose improvements to make the customer experience smoother, more efficient, and more positive; * Monitor KPIs to assess ongoing operational performance and track OKRs as benchmarks for strategic goal progress; adjust actions based on results obtained, fostering continuous improvement; * Investigate key factors causing dissatisfaction or rework in Votorantim Cimentos’ and Engemix’s post-sales operations, conduct root cause analyses, and propose preventive measures to mitigate recurrence and elevate service quality; * Identify opportunities for new projects, pilots, and MVPs by co-creating internal business plans focused on value generation and expected return—aligning strategy and execution; * Document, classify, and prioritize projects based on estimated benefits, ensuring efficient implementation through agile methodologies and high-impact deliveries; * Manage the preventive area’s initiative portfolio, guaranteeing testing, hypothesis validation, and structured transition of approved solutions into operations; * Serve as the liaison between internal teams (OTC) and customers, promoting clear and agile communication to ensure effective demand resolution; * Continuously review operational policies and processes, ensuring alignment with preventive practices, recurring learnings, and compliance requirements; * Apply structured frameworks and approaches to define scope, prioritize initiatives, and guide decisions based on generated value, complexity, and operational impact. **Requirements and Qualifications** * Bachelor’s degree completed in **Administration, Engineering, Economics, Project Management, or related fields**. * Postgraduate degree or specialization in Process Management, Customer Experience, Project Management, or related areas (preferred). **Technical Knowledge** * Agile methodologies (Scrum, Kanban, Lean) and root cause analysis tools (5 Whys, Ishikawa Diagram, FMEA); * Performance indicator management: proficiency in operational KPIs and strategic OKRs; * Customer journey mapping and improvement; * Business plan development and project feasibility analysis (MVPs, pilots); **Digital Skills** * Advanced Excel and PowerPoint for analysis and presentations; * Analytics and BI tools; **Additional Information** **Our Way of Being: Health and Safety First** At Votorantim Cimentos, caring for people is our top priority. We value our employees’ quality of life and offer a comprehensive benefits package designed to support you and your family at every life stage. **Health and Well-being** * Health and dental plans for you and your dependents. * Flu vaccine and medication assistance. * Online therapy for mental health care. **Quality of Life** * Access to Pilar 24h—a service offering psychologists, nutritionists, veterinarians, lawyers, and other specialists for you and your family. * Birthday day off (subject to work unit policy). * Total Pass, offering over 200 physical activity options. * VC in Motion program, encouraging exercise and healthy habits. **Family Support** * Daycare/babysitter allowance (subject to work unit policy). * School supplies allowance. * Year-end toys for children. * VC and Your Baby program, providing pregnancy support and up to three months postpartum, plus monthly medication allowance. * Newborn layette allowance. * Extended parental leave for mothers and fathers. **Mobility and Financial Peace of Mind** * Transportation allowance, parking, or shuttle service (subject to work unit policy). * Private pension plan. * Proportional Profit Sharing Program (PPR) based on tenure. * Variable Compensation (exclusive benefit for Sales employees). * Life insurance. **Nutrition and Recognition** * Meal/food allowance or cafeteria access (subject to work unit policy). * Christmas card. * Longevity Recognition Program. **Work Modality** * On-site or hybrid (subject to work unit policy). *Benefit packages are configured per the collective agreement of the respective unit and eligibility rules.* We are a construction materials and sustainable solutions company with over 13,000 employees. Our journey began in 1936 with the inauguration of our Santa Helena factory in Votorantim, a city in the interior of São Paulo state. Over nearly a century, we have expanded our businesses and markets, crossed borders, and today rank among the world’s largest companies in our sector. We currently operate across North America, South America, Europe, Asia, and Africa. We are a company built by people who act, believe, and build—always together and with excellence—to reach further and further, delivering sustainable results and helping build a better world for all. And you can be part of it! Explore our business units: **Engemix**, Votorantim Cimentos’ concrete business unit, was founded in 1968 and has established itself as a reference in concrete quality. With over 40 strategically located concrete plants across Brazil, Engemix has contributed to major Brazilian infrastructure projects—including Guarulhos International Airport and the Estaiada Bridge, both in São Paulo state; Grêmio Arena in Porto Alegre (RS); Aracati Wind Farm in Ceará (CE); Olympic Park in Rio de Janeiro (RJ); and Pernambuco Arena in Recife (PE). More information at: https://www.engemix.com.br/. **Viter**, Votorantim Cimentos’ agricultural inputs business unit, is Brazil’s market leader in agricultural limestone sales and the only national brand in this segment. With the purpose of unlocking and sustaining soil’s maximum potential, Viter’s products feature guaranteed origin, and the brand provides technical assistance for soil analysis and understanding. Viter offers five product lines: ITAÚ Fyller and conventional limestone; Calfértil—calcium and magnesium oxides; Optmix—an industrialized, homogeneous mixture of limestone and gypsum; Sungard—a leaf and fruit sun protector; and Granumax V—a granulated fertilizer. More information at www.viteragro.com.br. **Verdera**, Votorantim Cimentos’ sustainable waste management and disposal business unit, has operated since 1991 in co-processing and pioneered introducing this technology to Brazil. Verdera operates across the environmental solutions chain, assigning new value to waste. As a highly capable partner, Verdera understands the specificities of each business and is committed to doing things right—and thinking differently to uncover new possibilities that transform reality for everyone. More information at www.verderasolutions.com.br.
João Silva
Indeed · HR
João Silva
Indeed · HR
