Operations Support Analyst

Description

Job Summary: An Operations Support Analyst collaborates with teams to ensure PQVC (People, Quality, Velocity, Cost) outcomes by generating data, reports, and analyses, and supporting digital transformation and workforce management. Key Highlights: 1. Generates data and performs critical analysis of trends 2. Supports digital transformation of applications and systems 3. Facilitates Lean initiatives and coordinates Operations communication **Career Area:** Operations**Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **It's Your Time!** **Make Your Career Count!** Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. For 100 years, we have helped our customers build a better, more sustainable world. We are committed to contributing to a lower-carbon future. Our innovative products and services, backed by our global dealer network, deliver exceptional value that helps customers succeed. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. If you seek personal and professional growth within an inclusive company culture that champions equity, respects differences, and believes in people’s potential, this is the right place for you. We welcome candidates with disabilities (PCDs) and those representing gender, cultural, ethnic, religious, age, generational, racial, national, and sexual orientation diversity. **Important: Please regularly check the email associated with your application, including spam/junk folders, as this is our primary communication channel. To check your application status, log in to our careers page using your candidate credentials, as it will reflect any updates.** **Job Profile / Responsibilities:** * The Operations Support Analyst is responsible for collaborating with all teams in the Operations Department to ensure achievement of expected PQVC outcomes. This includes generating data, reports, charts, and performing critical analysis of trends and results; supporting digital transformation of manufacturing applications and systems; supporting workforce and indirect material management; working across various departments to meet requirements; coordinating the 5S and TPM (Total Productive Maintenance) programs; supporting teams in implementation, training, and periodic evaluations; and facilitating development, annual review, and monitoring of the Department’s Strategy. **Key responsibilities for this role include:** * Monitor and manage PQVC (People, Quality, Velocity, Cost) metrics with factory teams to ensure and improve performance. * Facilitate Lean initiatives within the Operations Department. * Develop and coordinate the Operations Communication Plan (communication channels, PQVC meetings, metrics, etc.). * Coordinate Operations Department meetings (e.g., departmental communications, leadership meetings, 25th Anniversary celebration). * Collaborate with leaders on managing Mentorship/Sponsorship, Team Lead, and Operations Apprentice programs, including follow-up and development initiatives. * Implement actions to enhance Employee Experience in the workplace. * Support visits by Vice President, Group President, and Senior Vice President to CBL (factory plant tours). **Skills:** * **Accuracy and Attention to Detail:** Understanding the importance of accuracy and ability to perform tasks with high precision. * **Analytical Reasoning and Problem Solving:** Knowledge of techniques and tools enabling effective analysis; ability to identify root causes of organizational problems and propose alternative solutions. * **Decision Making and Critical Thinking:** Ability to accurately analyze situations and make productive decisions based on informed judgment. * **Effective Communication and Priority Management:** Skill to clearly and effectively transmit, receive, and interpret information, while managing multiple priorities and projects simultaneously. **Basic Qualifications:** * Currently pursuing a bachelor’s degree (minimum 50% completion), preferably in Engineering (Production, Mechanical, Electrical). * Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word). * Knowledge of Power BI, Power Apps, Power Automate. * Intermediate English proficiency. *Note: This position requires the candidate to work onsite five days per week.* **Preferred Qualifications for Top Candidates:** * Proven advanced experience with analytical and automation tools (Power BI, Power Automate, Power Apps, SQL, and Python). * Solid experience in financial analysis, cost analysis, and product structure analysis. * Focus on process improvement, leading initiatives and projects with the team. * Experience participating in projects/certifications such as Green Belt. * MBA, related postgraduate degree, or equivalent. * Upper-intermediate or advanced English proficiency. *Note: This position requires the candidate to work onsite five days per week.* *Note: This position requires the candidate to work onsite five days per week.* **Interested in this challenge and want to grow your career at Caterpillar? Apply now!** **Learn about some of the benefits offered\*:** * Health Insurance * Dental Insurance * Medication Reimbursement * Psychological, Legal, Social, and Financial Support Program * Wellhub * Private Pension Plan * Profit Sharing (PLR) * Meal Allowance * Food Voucher * Christmas Bonus * Transportation Benefit * Life and Personal Accident Insurance * Extended Maternity and Paternity Leave * Employee Resource Groups (Young Professionals, Women in Networking, LAMBDA (LGBTQIA\+), Latino Group, and Active in Sports) * Caterpillar reserves the right to modify or change benefits at any time, with prior notice and compliance with applicable legal requirements. Benefit eligibility may vary depending on position and location. The Recruitment & Selection team emphasizes that Caterpillar does not use personal emails or other domains (@gmail, @hotmail, etc.) to contact candidates. All open positions are published exclusively through official company channels (www.caterpillar.com/careers.html; https://www.linkedin.com/company/caterpillar\-inc), and official Caterpillar emails always end with the domain **@cat.com**. Additionally, the company never requests any form of payment (bank transfer, PIX, etc.) for recruitment purposes. For more information, click the link: https://www.caterpillar.com/pt/careers/apply\-now/help.html \#LI **Posting Dates:** March 27, 2026 \- April 4, 2026 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community.