Customer Support Assistant

Description

Job Summary: Provide customer support by addressing inquiries, recording requests, and ensuring courteous, prompt, and efficient service to enhance satisfaction and loyalty. Key Highlights: 1. Provide support and clarify doubts regarding products and services. 2. Record customer interactions and track tickets until resolution. 3. Ensure courteous, prompt, and efficient customer service. Customer Support Assistant **Responsibilities** * Respond to customers via phone, WhatsApp, chat, email, or other channels * Provide support by clarifying doubts about products, services, and processes * Record customer interactions, requests, and complaints in the system * Resolve low- to medium-complexity requests * Escalate more complex cases to responsible departments * Track tickets until final resolution * Ensure courteous, prompt, and efficient service * Contribute to customer satisfaction and loyalty High school diploma required (college degree is a plus) Minimum Education: High School (Secondary Education)