Customer Support Assistant

Description

At **Avalyst**, we believe that working with purpose changes everything. ? What drives us is making a difference in people's lives by simplifying the leasing process and transforming how renting works in Brazil. With technology and empathy, we make renting lighter, fairer, and more accessible for everyone. Here, every idea matters. Every project has real impact. And every person who joins our team helps build the future of an evolving market. ? We are curious, restless, and passionate about creating solutions that connect people, simplify processes, and generate opportunities. If you're looking for a place where you can learn, grow, and be part of something bigger, this is your place. Come be an Avalyster. Making a difference can also be your purpose. ? **KEY RESPONSIBILITIES:** * Customer support via telephone, emails, chats, and electronic messages; * Execute necessary procedures to resolve issues; * Receive and forward unresolved issues; * Fill out spreadsheets and internal tracking records; * Monitor complaint and product exchange metrics; * Act as an intermediary between customers and internal teams, developing solutions to reported issues to ensure service satisfaction and quality; * Manage relationships with all stakeholders (internal and external) using data and technology through continuous communication initiatives; * Monitor quality and satisfaction levels and define problem-solving strategies to meet company-established goals and objectives; * Support the Customer Success sales team with important service or product information based on customer feedback; * Organize and enter collected information into the company's CRM system; * Study, read, listen to podcasts, attend lectures, events, meetings, and other learning and development opportunities. **Required Qualifications:** * Completed high school education or currently pursuing a university degree in Business Administration or related fields. * Ability to analyze data and extract relevant insights; * Effective communication skills for interacting with external and internal customers; * Autonomy and strong execution capability; * Proficiency in Excel and knowledge of dashboard creation; * Adaptability to handle daily challenges; * Familiarity with real estate technologies; * Experience in customer service.