Receptionist

Description

Job Summary: The professional will be responsible for personalized guest service, managing check-in/check-out procedures, financial control, coordinating support services, and administrative supervision. Key Highlights: 1. Personalized guest service and excellence in guest service 2. Efficient management of operational and administrative procedures 3. Supervision and guidance of junior staff Job Description: * Providing personalized guest service throughout the guest's entire hotel stay, with a focus on resolving complex requests and ensuring service excellence; * Efficiently conducting check\-in and check\-out procedures, ensuring compliance with internal policies and protocols; * Managing guest registrations, verifying documentation, payment methods, and entering security-related data, including sanitary protocols adopted by the Hotel Chain; * Issuing fiscal invoices, posting room charges, and performing financial control, including periodic auditing of front desk administrative entries to ensure accuracy and compliance; * Supervising and guiding Junior Receptionists to ensure adherence to unit procedures and standards; * Coordinating guest support services, such as wake-up calls, scheduling additional services, and future reservations; * Providing detailed recommendations and guidance regarding accommodations, hotel services, and local activities; * Enforcing and monitoring internal policies, safety protocols, and service standards; * Organizing and supervising front desk administrative routines to ensure operational efficiency and alignment with management; * Mandatory participation in standard operating procedure training sessions for this role, delivered via EAD (distance learning), in-person, or as directed by management. Benefits: * Meal allowance: BRL 300.00; * On-site meals; * Transportation allowance; * Day Off; * TotalPass; * Attendance bonus: BRL 100.00; * Group life insurance; * Pharmacy benefit (after probationary period); * Health plan (after probationary period); * Dental plan (after probationary period); * 50% discount on accommodation across the entire Slaviero Hotel Chain. Salary: * BRL 2\.086.00 per month. Working Hours: * 3:00 PM to 11:20 PM \- rotating 6-day workweek with 1 day off Work Location: * Slaviero Curitiba Batel. Employment Type: Permanent CLT contract Compensation: BRL 2\.086.00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Transportation allowance Work Location: On-site