Description
Job Summary:
E-commerce Assistant responsible for customer service, online sales management, marketplace advertisement optimization, and shipping support.
Key Highlights:
1. Customer service and online sales management
2. Management and optimization of marketplace advertisements
3. Post-sales follow-up and support for shipping
Position \- E\-COMMERCE ASSISTANT
**Responsibilities**
* Provide customer service via WhatsApp, clarifying inquiries and guiding sales.
* Identify customer needs and recommend the best purchasing option.
* Send purchase completion link via the website integrated with Mercado Livre.
* Register orders in Tiny ERP and forward them to production and shipping.
* Create, update, and optimize listings on Mercado Livre, Shopee, and the company's own website.
* Monitor listing performance and implement improvements.
* Conduct post-sales follow-up to ensure a positive customer experience.
* Provide shipping support as needed (order picking, organization, and dispatch).
**Requirements**
* Experience in online customer service or sales.
* Knowledge of marketplaces.
* Strong communication skills, organization, and proactivity.
**Working Hours:**
* Monday to Thursday \- 07:30 to 17:30
* Friday \- 07:30 to 16:30
**Benefits**
* Meal voucher R$484.00 \+ Food allowance R$200.00, both paid via FLASH card;
* Health assistance R$200.00, also paid via FLASH card;
* Transportation allowance R$120.00, paid via FLASH card or transit pass;
* Life insurance;
Employment Type: Permanent CLT
Compensation: Up to R$2\.367,39 per month
Benefits:
* Life insurance
* Food allowance
* Meal voucher
* Transit pass
Work Location: On-site