Backoffice Assistant

Description

Job Summary: We are seeking a Commercial Backoffice Assistant to handle scheduling, availability verification, and support for the installation team in a dynamic and innovative environment. Key Highlights: 1. Join a team that is revolutionizing customer interaction 2. Boost sales and support with cutting-edge technology 3. A dynamic environment focused on innovation and growth We are passionate about innovation and excellence in customer service. Our company specializes in fiber-optic internet and telephony, connecting people — that’s what drives us. Our goal is to deliver a unified, optimized experience of speed and service. You will join a team that is transforming how companies interact with their customers. We enhance sales and support, delighting people through our technology — always striving to scale, surprise, and grow. If you seek a dynamic workplace focused on innovation and growth, this is the right place for you! **We are looking for a Commercial Backoffice Assistant — join our Loviz team!** **Responsibilities and Duties:** * Registration of sales via backoffice; * Handling inquiries received via Omni; * Verification of availability (technical schedule and customer); * Scheduling performed on the ONE platform; * Protocol forwarded to the ERP for the installation team; * Requesting billing for the installation fee (when applicable) via the backoffice group; * Performing registration updates. **Requirements and Qualifications:** * Completed high school education or currently pursuing higher education; * Intermediate/Advanced Excel (cont.SE \- ProcV \- Proc S dashboard creation); CRM data entry experience (familiarity with Voalle ERP is a plus); Employment Type: Full-time CLT Compensation: R$2\.188,16 per month Benefits: * Medical assistance * Dental assistance * Meal allowance * Transportation allowance Education: * High school diploma (Mandatory) Experience: * Customer service (Mandatory) * Call center (Mandatory) * CRM software (Preferred) Work Location: On-site