Support and Development Analyst

Description

Job Summary: Join the Clube Candeias team, supporting users with systems, resolving issues, and contributing to the development of innovative solutions in the tourism and leisure sector. Key Highlights: 1. Opportunities for professional growth and continuous learning 2. A dynamic and collaborative environment that values your ideas 3. Stimulating challenges to innovate and delight customers Become part of Clube Candeias’ successful team! Congratulations! You’re about to take a step toward an exciting career at Clube Candeias, where fun and professionalism go hand in hand. If you’re passionate about tourism, hospitality, and making a difference in the lives of thousands of people, this is your opportunity! ✨ Who are we? Clube Candeias is one of the leading references in the tourism and leisure segment, with over 58 years of market experience. Our mission is to provide our members with unforgettable moments of rest, leisure, and travel through a network of owned and carefully selected partner hotels and resorts. Why join the Clube Candeias team? By joining our team, you’ll gain access to a dynamic and collaborative environment where your ideas and passion for tourism will be valued. In addition, we offer: Growth opportunities: We aim to develop our employees’ potential by encouraging continuous learning and professional growth. Exclusive benefits: Our employees enjoy special advantages, such as discounts on accommodations, travel packages, and cultural events. Stimulating challenges: Here, every day presents an opportunity to tackle new challenges and devise innovative solutions to delight our customers. Join our team! We are seeking dedicated and enthusiastic professionals to join our successful team. If you’re driven by a passion for delivering exceptional experiences in the world of tourism, come be part of the Clube Candeias family! Apply now and embark on a career journey toward professional success! Learn more about us at: www.clubecandeias.com/trabalhe\-conosco **Responsibilities and Duties:** * Provide user support for existing company systems; * Handle service requests via the control tool, view and analyze requests, and execute necessary procedures to resolve issues; * Conduct user training when required; * Update existing systems when necessary; * Serve as the interface between users and the software house to resolve issues and request improvements; * Collaborate with the technical team to address requests; * Test new versions before releasing them to end users; * Participate in meetings to analyze existing systems; * Generate reports using SQL commands when required; * Participate in new projects related to the company’s IT department; * Monitor incidents until resolution and closure to ensure application and service availability and data integrity. **Requirements and Qualifications:** * Currently enrolled in Information Systems or a related field; * Flexibility for learning and adaptation; * Knowledge of web standards; * Database knowledge; * Programming logic. **Additional Information:** **Salary:** To be discussed; **Working Hours:** Monday to Friday, from 8:00 AM to 5:30 PM; **Work Model:** Hybrid (3 days onsite / 2 days remote) \- after probationary period; **Benefits:** Meal allowance; Transportation allowance or Mobility assistance; Life insurance; Leisure partnerships, and after probationary period, health and dental plans; **\+ Benefits:** Day Off and complimentary access to our units on the company’s anniversary.