Customer Service Analyst

Description

**Responsibilities and Duties:** * **Order Management:** Receive and triage customer requests via e\-mail or WhatsApp, internally routing them for logistical feasibility analysis. Ensure timely customer follow\-up with acceptance, rejection, or negotiation of new delivery timelines, volumes, and carriers. * **Visibility and Monitoring:** Update *tracking* reports (status and location of shipments) under Brado’s responsibility, ensuring customers can monitor their order’s entire journey. * **Bronze Portfolio Management:** Execute monthly planning for Bronze portfolio customers through proactive outreach, ensuring adherence to and fulfillment of scheduled volumes. * **Meetings and KPIs:** Update performance presentations and participate in routine client meetings (online or in\-person). Present operational and service level indicators (SLA), document action plans in meeting minutes, and align client requirements with internal departments. * **Internal Alignment and Continuous Improvement:** Participate in internal alignment sessions to monitor achievement of targets agreed upon in commercial proposals, actively addressing and resolving operational deviations. **Requirements and Qualifications:** * Completed or final\-year undergraduate degree (Administration, Logistics, International Trade, or related fields). * Intermediate proficiency in Microsoft Office Suite, with emphasis on Excel (charts, formulas, and tables). **Preferred Qualifications:** * Knowledge or experience in the logistics/transportation sector. * Prior experience in customer service or post\-sales (Customer Experience/Success). Compensation: R$3\.612,00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance Work Location: On\-site