Customer Service Assistant - Scheduling

Description

Job Summary: This role involves maintaining customer records, prospecting and offering services/products, and organizing workshop appointments. Key Highlights: 1. Opportunities for learning and professional development 2. Collaborative, dynamic, and innovative work environment 3. A solid career with exposure to major market brands The **Enzo Group** is a family-owned company with a successful track record beginning in **1984**, driven by the purpose of becoming a benchmark in the automotive sector. With **over 40 years of history**, the Enzo Group has built a strong trajectory based on innovation, trust, and passion for people and cars. Headquartered in **Campo Grande (MS)**, the Enzo Group operates across the states of **Mato Grosso do Sul, Mato Grosso, and São Paulo**, recognized as one of the most traditional and innovative brands in the automotive market. The Group operates through dealerships and service-providing companies, with its administrative and financial activities centralized in Campo Grande/MS — the strategic heart of the business. The Enzo Group’s portfolio includes some of the **most desired and recognized brands in the market**, such as: **Fiat Enzo, Fiat Alpavel, Kampai Toyota, Guará Renault, Enzo Caminhões Mercedes\-Benz, Kcinco Volare e Agrale, Enzo Jaguar Land Rover, Nação Chevrolet, Enzo CJDR, Enzo Jeep, Enzo Ram, Enzo Eletric (Leapmotor), Enzo Geely and Enzo Volvo.** **Career and Professional Development:** At the Enzo Group, we believe that company growth begins with people’s growth. Therefore, we continuously invest in **professional development**, offering opportunities for learning, training, and career advancement within a collaborative, dynamic, and innovative environment. Here, we value talent, encourage ownership, and recognize performance. Working at the Enzo Group means having the opportunity to build a **solid career**, with constant challenges, exposure to major market brands, and room to develop and grow alongside the company. Today, we have over one thousand direct employees committed daily to upholding our values: agility in driving business, differentiation through delivering value to customers via an attentive and detail-oriented team, systemic vision and operational efficiency, and enabling employee development to ensure the Group’s growth and longevity. Maintain and update customer records to support prospecting, service/product offerings, and ensure optimal utilization of daily productive hours at the Enzo Group business unit’s mechanical workshop. * Maintain and update customer records; * Contact and prospect customers; * Offer services/products; * Re-engage customers; * Support workshop appointment scheduling management; * Ensure customer-requested services are registered in the scheduling system; * Assist in organizing documents.