Chatbot Analyst

Description

Job Summary: We are seeking a Chatbot Analyst to work on EVA projects, continuous structural review of chatbots, and operational efficiency support, with a focus on automation and value generation. Key Highlights: 1. Chatbot conversational flow creation and maintenance 2. Collaboration with the Product team for delivery curation 3. Statistical data analysis and A/B testing for continuous improvement Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. **Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.** Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. **About the position:** We are looking for a Chatbot Analyst to work on EVA projects, continuous structural review of chatbots, and operational efficiency support. If you have an analytical mindset, enjoy mapping processes suitable for automation, and proposing business-value-generating solutions, this role is for you! **Responsibilities:** * Creation and maintenance of chatbot conversational flows. * Collaboration with the Product team for delivery curation, ensuring alignment with project goals. * Identification and analysis of business area requirements. * Statistical analysis of project-relevant data. * Execution of A/B tests and feedback collection for continuous analysis and product improvement. * Documentation of developed processes and flows. **Requirements:** * Experience developing conversational flows using IBM Watson or similar tools. * Understanding of JSON data structure. * Programming logic. * Proficiency in data and process indicator analysis, with a results-oriented and continuous improvement focus. * Currently pursuing or completed undergraduate degree in Computer Science, Systems Analysis and Development, or related fields. * Minimum 1 year of chatbot experience. * Strong communication skills and ability to work effectively in teams. **Preferred Qualifications:** * Experience implementing Web Services in chatbots and integrating with other platforms. * Technical English proficiency. * Experience working in Agile environments (Scrum, Kanban). * Familiarity with Power BI. * Knowledge of UX/UI techniques to optimize user experience within chatbots. **Benefits:** Hybrid work model; Meal Ticket \+ Food Ticket; ️‍ ‍Wellhub; Perfect Birthday Gift Card; ‍ ‍Medical and Dental Assistance; Profit and Results Sharing Program (PLR); ‍ Extended Maternity Leave (06 months); ‍ Paternal Leave (20 days); Transportation Ticket; Ticket Plus; Charter Bus; Life Insurance; Learning platform for your professional development; Conte Comigo Platform (legal assistance; financial guidance; psychological support; Vaccination Campaigns. **Apply now and Vibe with Us!**