Customer Success Assistant

Description

Job Summary: Wolf360 Group is seeking a Customer Success Assistant to monitor the customer journey during the consortium billing process, ensuring excellence and satisfaction. Key Highlights: 1. Monitoring the customer journey to ensure excellence 2. Focus on retention and cancellation prevention 3. Opportunity to propose process improvements and automation **Customer Success Assistant – Consortium Billing** On-site – Downtown São Leopoldo/RS Wolf360 Group — certified as a Great Place to Work (GPTW) 2026 — is growing and seeking a Customer Success professional to monitor the customer journey during the consortium billing process, ensuring a clear, organized, and excellent experience. If you possess empathy, strong communication skills, and wish to grow with us, this opportunity is for you! **Requirements and Knowledge** * Strong communication skills and empathy * Intermediate Excel proficiency * Analytical and organized mindset * Experience in customer service, Customer Success, or relationship management * Ability to manage deadlines and sensitive situations * Completed or ongoing undergraduate degree in Business Administration, Human Resources, Process Management, or related fields **Preferred Qualifications** * Experience with consortiums * Courses and training in customer service * Knowledge of the Consortium Law and regulatory routines **Responsibilities** * Monitor the customer journey through to the billing of the asset * Conduct onboarding for new consortium members * Drive retention and cancellation prevention * Record customer information and interactions in the CRM * Collect feedback and support loyalty initiatives * Develop onboarding materials, scripts, and playbooks * Interpret complaints and support action plans * Propose workflow improvements and process automation **What We Offer** * Meal/Voucher Allowance * Transportation Voucher * Mobility Assistance * Health Insurance * Wellhub * Pharmacy Discount Program * Birthday Day Off * Bar360 * Educational Incentive * Leadership Development Program * Career Development Support * Childcare Assistance Minimum Education Level: Bachelor's Degree Desired Fields of Study: *Human Resource Management, Bachelor's Degree