Job Summary: Provide customer service via the National Customer Support Center using multiple channels to ensure clear and effective communication, proactively and diligently resolving issues and fostering customer loyalty. Key Highlights: 1. Customer service via the National Customer Support Center, focusing on customer satisfaction and loyalty. 2. Rapid and effective resolution of E-commerce/Retail issues. 3. Clear, courteous, and precise communication to foster customer loyalty. Description: * Academic Qualification: Completed high school education. A bachelor's degree in progress or completed in Administration, Languages, or related fields is preferred. * Excel Proficiency: Basic knowledge for data control purposes. * Customer Service Experience: Prior experience in customer service, with strong problem-solving skills and a focus on customer satisfaction. * Schedule Flexibility: Willingness to adapt working hours to meet customer support demands. * Proactivity: A proactive, dedicated, and committed profile focused on quality execution of daily tasks and delivering the best possible customer experience. \#LI\-EKM \#LI\-ONSITE * Customer Service: Handle customer inquiries via the National Customer Support Center using available channels (chat, e\-mail, social media, and other channels that may be made available). * Efficient Communication: Ensure clear, courteous, and precise communication, focusing on customer satisfaction and loyalty. * Proficiency with Department Tools: Stay updated and competent in responsibly and appropriately using all available tools, exclusively for professional purposes. * Problem Resolution: Clarify doubts, provide guidance, and rapidly and effectively resolve issues related to E\-commerce/Retail services. * Process Management: Possess basic Excel skills to assist in process control through spreadsheet completion, as well as initiating requests to Logistics and/or Backoffice. 2512250202491934953
João Silva
Indeed · HR
João Silva
Indeed · HR
