SAP Infrastructure Analyst

Description

Job Summary: We are seeking an SAP BASIS Analyst to join our Infrastructure team, ensuring availability, stability, and performance of SAP systems. Key Highlights: 1. Will support the maintenance of a large-scale SAP environment 2. Focus on learning and technical development 3. Work in a collaborative and dynamic environment Our team consists of passionate individuals eager to make a difference. Our goal is to delight customers across Brazil and worldwide, with the purpose of Interpreting Trends and Awakening Desires. If you also work with passion, possess flexibility, transparency, commitment, enjoy teamwork and challenges, Azzas2154 Shoes \& Bags may be the right place for you! We strive to build an increasingly diverse and inclusive environment; therefore, our hiring policy does not discriminate based on gender, race/color, religion, sexual orientation, age, HIV status, or intellectual or physical disability. Join us on our journey—evolve with us, step by step. ONWARD TO 2154! **Responsibilities and Duties** We are seeking an SAP BASIS Analyst to join our Infrastructure team, supporting the maintenance of a large-scale SAP environment. This role will directly handle day-to-day operations, ensuring system availability, stability, and performance, while gradually engaging in more complex tasks—with emphasis on learning and technical development. * Monitor SAP environment health using transactions such as SM50, SM66, SM21, and RZ20, identifying and reporting performance deviations; * Perform user administration via SU01 and SU10, including user creation, access maintenance, profile assignment, and password reset support; * Support cross-environment transport management (DEV, QA, PRD), reviewing logs (SE09/SE10\) and assisting in resolving inconsistencies; * Monitor and support background jobs (SM36/SM37\), analyzing failures and reprocessing as needed; * Handle BASIS service tickets (L1/L2 level\), ensuring SLA compliance and proper routing/escalation; * Support application of patches and security fixes in coordination with infrastructure teams (operating systems, databases, networks); * Support technical documentation and updating of operational procedures; * Participate in incident analysis, contributing to root cause identification and improved environment stability; * Contribute to continuous improvement initiatives and SAP system optimization; * Engage with SAP ecosystem solutions such as BTP, Integration Suite, DRC, and ALM, with a focus on technical development. **Requirements and Qualifications** * Experience in SAP BASIS or technical support related to SAP environments; * Basic knowledge of SAP architecture (ABAP stack, work processes, landscape); * Familiarity with transport management (STMS) and user administration; * Organizational skills, attention to detail, and sense of responsibility in executing processes; * Strong communication skills and willingness to work in a collaborative and dynamic environment. **Preferred Qualifications:** * Knowledge of or interest in solutions such as SAP BTP and Integration Suite * Experience with ALM (Application Lifecycle Management) tools * Experience in incident analysis and production environment support \#LI\-EKM \#LI\-ONSITE **Additional Information** **Financial and Meal Benefits** **Meal/Voucher Allowance** – Choose between a Food Voucher for grocery purchases and meal preparation, or a Meal Voucher for restaurants and cafés. **Transportation Voucher** – Benefit covering public transportation according to your commuting needs. **Relocation Allowance** – Available for employees residing outside Campo Bom, Novo Hamburgo, and Sapiranga. **GoodCard** – Postpaid card for pharmacies, gas stations, and supermarkets (available after three months of employment). **PPR (Profit Sharing Program)** – Program based on achievement of company-wide and departmental goals. **New Value** – Benefits club offering exclusive deals for employees. **Brand Discounts** – Special discounts across all brands of Latin America’s largest fashion platform. **Birthday Gift** – A special gift for your birthday, redeemable on the ZZ Mall website. **Footwear Fair** – Internal events granting access to quality footwear at exclusive employee discounts. **Health and Wellbeing** **Health Insurance Plan** – Regional (Vale dos Sinos) and national coverage for you and your dependents. **Dental Insurance Plan** – High-quality dental care for you and your family. **Life Insurance** – Coverage equal to 12 times your salary for greater security. **Wellhub** – Gym and wellbeing services for you and your dependents. **SESI** – Partnership offering various industry discounts and benefits. **Quick Massage** – Massage sessions to reduce stress and improve concentration. **Workplace Gymnastics** – Daily exercises at work to promote your health. **Wellz** – Online psychological counseling platform to support your mental health. **PetLove Health Plan** – Coverage for consultations, vaccinations, exams, and 24-hour emergency care for your pet. **Healthy Products Fair** – Access to an internal fair featuring natural and organic products sold by local entrepreneurs. **On-site Restaurant** – Meals available inside the company for added convenience. **Incentives and Development** **Educational Incentive** – Partnerships with higher education institutions and language schools. **Leadership Development** – Lectures, training sessions, workshops, and discussion circles held throughout the year. **People Cycle** – Performance evaluation and talent mapping for professional growth. **Quality of Life** **Paternity Leave** – Extended benefit of 20 days, ensuring more time to strengthen bonds with your child. **Maternity Leave** – Extended period of 180 days to fully enjoy this special moment. **Childcare Assistance** – For children up to 5 years old, upon submission of municipal declaration confirming non-enrollment in public daycare or school. **Birthday Day Off** – Choose one day in your birth month to take off and celebrate with loved ones. **Integration and Organizational Culture** **Refer & Earn** (exclusive to employees) – Refer a candidate and receive a reward if they are hired! **Corporate Social Network** – Internal platform to stay updated on company news and interact with colleagues. **Climate Survey** – Annual survey to better understand employee needs and expectations. Liked it? These benefits were designed especially for you! Join us and enjoy everything we offer. At Azzas 2154 Shoes \& Bags, passion drives us: passion for retail, fashion, footwear, bags, and accessories. We are part of Latin America’s largest fashion group—the Azzas 2154 Group—and represent brands such as Arezzo, Brizza Arezzo, Schutz, Anacapri, Alexandre Birman, Vans, Vicenza, and ZZ Mall—all created to delight and awaken desires across Brazil and the world. Our team is the essence of everything: people who work passionately, overcome challenges, and grow together—united and flexible. Here, every step moves us toward the future—**Onward to 2154\.**