Commercial Backoffice Assistant

Description

Job Summary: The professional will be responsible for registering and updating customer information, ensuring timely handling of pre- and post-sales requests, and acting as the interface between customers and internal departments. Key Highlights: 1. Handling pre- and post-sales requests 2. Supporting consultants and the sales team 3. Serving as the interface between customers and internal departments Our team consists of passionate individuals with sparkle in their eyes and a strong desire to make a difference. Our goal is to delight customers across Brazil and around the world, guided by our purpose: "Interpreting Trends and Awakening Desires." If you also work with passion, embrace flexibility, transparency, commitment, teamwork, and challenges, Azzas2154 Shoes \& Bags may be the right place for you! We are committed to building an increasingly diverse and inclusive environment; therefore, our hiring policy does not discriminate based on gender, race/color, religion, sexual orientation, age, HIV status, or intellectual or physical disability. Join us on our journey — grow with us, step by step. ONWARD TO 2154! **Responsibilities and Duties** * Register and update customer information in the system; * Ensure timely handling of pre- and post-sales requests, meeting agreed-upon deadlines; * Monitor and track resolution of requests with internal departments; * Provide support to consultants and the sales team; * Ensure compliance with company policies and business rules; * Manage requests generated during pre- and post-sales stages; * Act as the interface between customers, the sales team, and other internal departments. **Requirements and Qualifications** * Completed high school education; * Strong verbal and written communication skills; * Organizational skills and attention to detail; * Prior experience in customer service or administrative tasks; * Good interpersonal skills and ability to work effectively in a team. \#LI\-EKM \#LI\-ONSITE **Additional Information** **Financial and Meal Benefits** **Meal/Voucher Card** – Choose between the Food Voucher for grocery shopping and home meal preparation, or the Meal Voucher for restaurants and snack bars. **Transportation Voucher** – Public transportation benefit tailored to your commuting needs. **Relocation Allowance** – Available for employees residing outside Campo Bom, Novo Hamburgo, and Sapiranga. **GoodCard** – Postpaid card for pharmacies, gas stations, and supermarkets (available after three months of employment). **PPR (Profit Sharing Program)** – Program based on achievement of company-wide and departmental goals. **New Value** – Benefits club offering exclusive offers for employees. **Brand Discounts** – Special discounts across all brands of Latin America’s largest fashion platform. **Birthday Gift** – A special gift for your birthday, redeemable on the ZZ Mall website. **Footwear Fair** – Internal events granting employees access to quality footwear at exclusive employee-only discounts. **Health and Well-being** **Health Insurance Plan** – Regional (Sinos Valley) and national coverage for you and your dependents. **Dental Insurance Plan** – High-quality dental care for you and your family. **Life Insurance** – Coverage equal to 12 times your monthly salary for added security. **Wellhub** – Gym and wellness benefits for you and your dependents. **SESI** – Partnership offering various discounts and benefits for industry professionals. **Quick Massage** – Massage sessions to reduce stress and improve concentration. **Workplace Gymnastics** – Daily exercises in the workplace to promote your health. **Wellz** – Online psychological counseling platform to support your mental health. **PetLove Health Plan** – Coverage for veterinary consultations, vaccinations, diagnostic tests, and 24-hour emergency services for your pet. **Healthy Products Fair** – Access to an internal fair featuring natural and organic products sold by local entrepreneurs. **On-site Restaurant** – Meals available within the company premises for greater convenience. **Incentives and Development** **Educational Incentive** – Partnerships with higher education institutions and language schools. **Leadership Development** – Lectures, trainings, workshops, and discussion circles held throughout the year. **People Cycle** – Performance evaluation and talent mapping to support professional growth. **Quality of Life** **Paternity Leave** – Extended benefit of 20 days, allowing more time to strengthen bonds with your child. **Maternity Leave** – Extended period of 180 days so you can fully enjoy this special moment. **Childcare Assistance** – For children up to 5 years old, subject to municipal declaration confirming the child is not enrolled in public daycare or school. **Birthday Day Off** – Choose one day in your birth month to take off and celebrate with loved ones. **Integration and Organizational Culture** **Refer & Earn** (exclusive to employees) – Refer a candidate; if hired, you receive a reward! **Corporate Social Network** – Internal platform to stay updated on company news and interact with colleagues. **Climate Survey** – Annual survey to better understand employee needs and expectations. Liked what you read? These benefits were designed especially for you! Join us and enjoy everything we offer. At Azzas 2154 Shoes \& Bags, passion drives us: passion for retail, fashion, shoes, bags, and accessories. We are part of Latin America’s largest fashion group — Grupo Azzas 2154 — and represent renowned brands such as Arezzo, Brizza Arezzo, Schutz, Anacapri, Alexandre Birman, Vans, Vicenza, and ZZ Mall — all created to delight and awaken desires across Brazil and the world. Our team is the essence of everything: people who work passionately, overcome challenges, and grow together — united and flexible. Here, every step leads us toward the future — **Onward to 2154\.**