Customer Relationship Assistant

Description

Job Summary: Professional responsible for executing authorization processes for customers, ensuring adherence to deadlines and satisfaction, while providing customer service and support. Key Highlights: 1. Handling customer and provider support 2. Focus on customer satisfaction and compliance with regulations 3. Opportunity to work at a health cooperative We seek a professional to execute authorization processes for customers in inter-state exchange programs and for RS Operator customers at RAUF providers, primarily via Corporate WhatsApp, RAUF authorization email, and/or password pre-authorization, ensuring compliance with deadlines set by the National Supplementary Health Agency (ANS) and customer and associate satisfaction. **Responsibilities and Duties** * Provide customer, associate, and provider support through existing communication channels—except in-person service—ensuring compliance with applicable regulations, timely response per ANS deadlines, and customer and associate satisfaction; * Support associates’ requests related to RAUF provider service and/or authorizations; escalate to analyst support when difficulties arise; * Record all data and activity related to requests, attaching mandatory documentation in the Management System; * Execute all processes required to serve beneficiaries enrolled in State Interchange Programs within the RAUF Network; * Authorize services within the RAUF Network for Unimed Federation beneficiaries according to contractual coverage, medical audit opinions, and current regulations and legislation; escalate to analyst support when difficulties arise; * Register hospitalized customers in Sys\-On when necessary; * Send lists of hospitalized customers to associates whenever required; * Assist in maintaining departmental performance indicators and action plans; * Assist in mapping area processes and updating related documentation; * Record Service Level (non-conformities and complaints); * Generate and issue Customer Service Protocols to beneficiaries; **Requirements and Qualifications** **MANDATORY** * Completed high school education; * Customer service experience involving authorization of medical exams and procedures; * Prior experience in: Health Plan Operators, Accredited Networks (hospitals, clinics, laboratories); * Knowledge of ANS (National Supplementary Health Agency) regulations. **PREFERRED** * Completed technical education and/or ongoing higher education; * Familiarity with TOTVS, Sys\-on, or similar systems. **Additional Information** **Upon Admission:** ****Fuel Allowance (Sodexo Card) or Transportation Voucher Meal Allowance and/or Food Voucher (Sodexo Card) Childcare Allowance or Babysitter Allowance Workplace Gymnastics Gympass **After 3 Months:** Education Allowance Language Learning Allowance Unimed Health Insurance Plan Uniodonto Dental Insurance Plan PPR\- Profit Sharing Program Uniform Personal Accident Insurance Medical Emergency Assistance (SOS) **After 6 Months:** Private Pension Plan We are Unimed Central de Serviços, a cooperative integrated into the Unimed\-RS Business Cooperative System, whose purpose is to foster development and generate economic value for all Unimed cooperatives in Rio Grande do Sul. We achieve this by delivering products and services, ensuring business sustainability, and collaborating with the national Unimed System as well as hospitals, clinics, laboratories, and credit cooperatives across Brazil. For **27 years**, we have been part of the world’s largest health cooperative system, serving nearly 20 million people. We are also recognized as one of the **Most Amazing Places to Work**, certified as an organization with outstanding workplace climate, consistently prioritizing the health and well-being of our 300+ employees. Our institutional values include people development and appreciation, participatory and transparent management, cooperation, and environmental responsibility. We are seeking talent across diverse fields and are delighted by your interest in joining our team! **Do you identify with this Unimed way of being? Submit your resume and become part of Unimed Central.** Together, we are amazing! **\#SomosCoop**