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Align candidate profiles with managers, advertise vacancies, and conduct technical and behavioral interviews. Support the onboarding of new employees for both construction sites and office staff. Support onboarding, offboarding, vacation management, timekeeping, benefits administration, and documentation. Verify payroll data together with HR/Accounting. Maintain data and records updated in compliance with labor legislation. Identify training needs (for construction sites and headquarters). Support leadership in conflict resolution and implementation of sound management practices. Assist in organizing medical examinations, ASOs (Occupational Health Certificates), DDS (Daily Safety Dialogues), onboarding activities, and construction site documentation. 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We help them reinvent how they work—bringing together information, innovation, and insight to unravel complex situations and support our clients in making sound decisions.\n\n\n**About the Role**\n\n\nIn this role, as a Senior Customer Success Analyst, you will:\n\n\n* Manage a portfolio of small- and medium-sized clients through proactive and reactive outreach via email, contact center, and WhatsApp.\n* Offer customized products and services aligned with client needs, focusing on identifying upsell and cross-sell opportunities and negotiating mutually beneficial solutions.\n* Identify and prioritize support requests to ensure excellence in service delivery.\n* Collaborate with the Customer Experience (CX) team on NPS initiatives, Reclame Aqui, and Ombudsman activities to resolve customer dissatisfaction.\n* Maintain an up-to-date CRM with client interactions and information, ensuring data organization and accessibility.\n* Drive customer retention for accounts at risk of churn (cancellation), applying negotiation strategies to overcome objections and secure continued partnership.\n* Work closely with Commercial, CX, Product, Finance, and Support teams, actively contributing to productivity and alignment toward shared goals.\n* Leverage Artificial Intelligence tools as daily enablers—exploring technologies that optimize portfolio management, personalize offerings, and analyze data to enhance Customer Success efficiency and boost your own productivity.\n\n**About You**\n\n\nFor this position, we seek professionals with the following skills and experience:\n\n\n* Bachelor’s degree in Business Administration, Accounting, Human Resource Management, Computer Science, or related fields.\n* Foundational Customer Success certification.\n* Minimum two years of prior customer service experience.\n* Excellent communication skills and ability to conduct effective meetings with internal and external clients.\n* Empathy and strong client-centric focus.\n* Knowledge of Customer Success principles.\n* Preferred: Prior experience in the accounting field.\n\n#LI-TR1\n\n\n**What We Offer You**\n\n* **Hybrid Work Model:** We embrace a hybrid and flexible work environment (2–3 days per week in the office, depending on role) for office-based positions, ensuring a seamless and consistent experience across both digital and in-person settings.\n* **Flexibility and Work-Life Balance:** \"Flex My Way\" is a suite of policies designed to help employees manage personal and professional responsibilities—whether caring for family, participating in community activities, or dedicating time to rest and personal renewal. 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We live our values: obsession with our customers, competing to win, challenging (your and our) thinking, acting fast and learning fast, and being stronger together.\n* **Social Impact:** Make a difference in your community through our Social Impact Institute. We provide all employees with two paid volunteer days annually and opportunities to engage in pro bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.\n* **Making Real Impact in the World:** We are one of the few global companies helping our clients pursue justice, truth, and transparency. Working alongside the professionals and institutions we serve, we contribute to upholding the rule of law, fostering commerce, detecting wrongdoers, reporting facts, and delivering reliable, impartial information to people worldwide.\n\n \n**Who We Are**\n\nThomson Reuters lights the way forward by bringing together trusted content and the technology professionals and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media sectors. Our products combine highly specialized software and information to empower professionals with the data, intelligence, and solutions needed to make informed decisions—and help institutions in their pursuit of justice, truth, and transparency. 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