Receptionist

Description

Job Summary: A professional to welcome patients, schedule appointments, and convert leads into customers, contributing to the clinic's growth and patient satisfaction. Key Highlights: 1. Professional patient reception and welcoming 2. Strategic lead management for customer conversion 3. Appointment scheduling optimization and consultation follow-up Receive and welcome patients professionally and courteously, schedule and follow up on appointments, and execute strategic actions to convert leads into customers, thereby supporting clinic growth and patient satisfaction. Ensure execution in accordance with company-established standards. \* * Greet patients at the clinic in person and by phone, providing prompt and efficient service; \* * Clarify questions regarding services, pricing, and hours to ensure a positive experience; \* * Proactively and responsively contact leads generated through marketing campaigns or referrals; \* * Maintain updated patient records and track the lead conversion funnel—from initial contact through appointment scheduling—to ensure patient retention; \* * Ensure achievement of established targets; \* * Monitor and record reasons for non-conversion, where applicable, to inform strategic adjustments; \* * Manage consultation and follow-up appointment schedules, optimizing time slots to avoid conflicts and reduce cancellations; \* * Confirm appointments in advance and monitor no-shows, rescheduling as necessary; \* * Record and update patient data in the clinic’s system; \* * Generate reports related to patient visits, lead conversions, and patient satisfaction; \* * Assist in organizing documents and files related to patient care; \* * Support clinic promotional campaigns by contacting leads acquired via social media, advertisements, or events; \* * Emphasize the clinic’s service differentiators during interactions. Employment Type: Full-time CLT Compensation: R$1\.581,17 \- R$2\.054,38 per month Benefits: * Meal voucher * Transportation voucher