Negotiator

Description

Job Summary: The professional will perform activities related to customer collection routines, including negotiation of outstanding invoices and proactive and reactive customer support, as well as client portfolio maintenance. Key Highlights: 1. Execution of collection routines and negotiation of outstanding invoices. 2. Creditor support and contact recordkeeping. 3. Process research and client portfolio maintenance. **Working Hours:** * Monday to Friday, from 09:48 to 18:00\. **Responsibilities and Duties:** * Perform activities related to customer collection routines; * Negotiate outstanding invoices (using WhatsApp, e\-mail, and phone calls); * Support creditors using the system's online instruction tool and phone calls; * Handle inbound and outbound calls; * Record each contact interaction according to the portfolio's pre-established procedure; * Perform activities related to client portfolio maintenance; * Research unlocated processes; * Conduct preventive outreach to ensure agreement compliance; * Review documents received from debtors; * Archive received documents in Neocob. **Requirements and Qualifications:** * Completed high school education; * Intermediate-level Microsoft Office proficiency; * Ability to perform multiple tasks simultaneously while maintaining focus on the activity; * Prior experience in customer service (in-person or via telephone); **Benefits:** * Meal allowance or food voucher; * Transportation voucher; * Unimed health insurance (after 6 months); * Dental plan; * Pharmacy partnership; * Care partnership; * Partnerships with educational institutions (undergraduate programs, MBA/postgraduate courses, language courses, and short-term courses); * Breakroom with coffee and snack machines; * Free parking; * Employee referral program; * Global Gym, * Individual Development Plan (IDP); * Internal career opportunities (Global Talents); * Social and relaxation area; Employment Type: Permanent CLT Salary: R$1\.621,00 per month Benefits: * Childcare allowance * Partnership and commercial discount programs * Free parking * Food allowance * Meal allowance * Transportation voucher Work Location: On-site