CUSTOMER SERVICE ASSISTANT - Full-time

Description

Job Summary: We are seeking a welcoming professional to attend to and direct customers and visitors, provide basic administrative support, and ensure an efficient and humanized reception. Key Highlights: 1. Welcoming environment that unites science and compassion 2. Friendly, helpful, and humanized service to customers 3. Contributing to a positive and productive work environment If you seek a welcoming environment that unites science and compassion, this is the place! Join us as \#Flemmer **What we are looking for?** A candidate willing to attend to and direct customers and visitors; provide basic administrative support; and ensure friendly, welcoming, and efficient service. Act as basic administrative support, maintaining reception organization and collaborating on information flow between departments and teams. **Your Responsibilities** * Receive and welcome customers and visitors, ensuring friendly, helpful, and humanized service while promoting ethics and integrity. * Accurately and completely register patients in the laboratory system. * Provide initial information regarding tests, turnaround times, and preparation, guiding customers as needed. * Verify documentation and medical requisitions, identifying inconsistencies and referring more complex cases to a responsible person. * Maintain an organized, clean, and comfortable reception area, reflecting the laboratory's professional image. * Answer and route telephone calls, taking and delivering messages when necessary. * Organize, file, and keep medical requisitions and patient documents up to date. * Receive and distribute mail and messages, ensuring correct delivery. * Assist in delivering test results to customers, ensuring compliance with internal protocols. * Demonstrate teamwork spirit, supporting colleagues and contributing to a positive and productive work environment, including routine administrative tasks and internal demands. * Support achievement of departmental goals and objectives, maintaining proactivity and accountability. * Perform other activities of equivalent complexity, as required and directed by the immediate manager, adapting to the business’s dynamic needs. * Adopt safe work practices, actively participating in safety training and other programs developed and implemented by the company, following established guidelines to prevent accidents and incidents. * Respect the principles of the General Data Protection Law, ensuring privacy and protection of personal data encountered in the course of duties, applying the company’s established information security guidelines. **Requirements** * Completed high school education **(mandatory);** * Experience in customer service; * Availability to work on Saturdays; * Proficiency in typing and basic computer skills. **Preferred Qualifications** * Currently pursuing or holding a bachelor’s degree in health-related fields (Biomedicine, Pharmacy) * Prior experience in laboratories or hospitals; * Prior experience in commercial areas. **Additional Information** * Location: Downtown, Jaraguá do Sul \- SC * Schedule: Monday to Friday, 08:15 AM to 6:00 PM; Saturdays, 7:00 AM to 11:00 AM * Salary: To be discussed * Note: During the first weeks, earlier arrival will be required proportionally to complete training sessions with the team.