Relational Support Assistant

Description

Job Summary: We are seeking a Customer Service Assistant to provide empathetic communication, support, and issue resolution while collaborating with the team. Key Highlights: 1. Empathetic customer support via chat and WhatsApp 2. Collaborating on continuous improvement of customer service 3. Handling challenging and complex situations professionally ? Customer Service Assistant | Support ? Joinville - SC | Hybrid HEY, IT'S YOU! ? Want to work at a company that keeps growing and impacts thousands of entrepreneurs every day? Then join us at Multipedidos! ? Today, we already serve over 4,000 clients across Brazil and process millions of orders per month. To keep evolving, we're looking for people who excel in customer service and are passionate about people! ? **What We’re Looking For:** Clear, empathetic, and confident communication Ability to work well in teams and build strong relationships Resilient profile to handle more complex interactions and demanding customers Ability to remain calm and act professionally in challenging situations Confidence in communication (including more direct interactions or those requiring greater visibility) Interest in or familiarity with technology and customer support **Your Day-to-Day Responsibilities Will Include:** Providing customer support via chat and WhatsApp Managing customer interactions of varying complexity levels Assisting customers in resolving questions and issues Acting with empathy to ensure a positive experience, even in sensitive situations Collaborating with the team on continuous improvement of customer service * **Schedule:** Availability required for the following shifts: Tuesday to Saturday, 2:00 PM to 11:00 PM, or Sunday to Thursday, 11:00 AM to 8:00 PM. **Benefits:** Home Office Allowance: R$ 220.00 Meal Voucher: R$ 631.00 Health and Dental Insurance (no monthly fee after probation period) Gympass Starbem (mental health and wellbeing) Birthday Day Off ? If you enjoy interacting with people, communicate effectively, and aren’t afraid of challenges… this role is for you. ? Apply now and become part of our team!