Description
Job Summary:
Responsible for customer service via phone, email, or system, recording support requests and inquiries, and tracking service tickets.
Key Highlights:
1. Handle and follow up on technical support service requests
2. Provide post-sales support to commercial representatives
3. Contribute to the continuous improvement of post-sales processes
Responsible for customer service via phone, e\-mail, or system, recording support requests and inquiries.
* Serve customers;
* Track technical support tickets to completion;
* Send documents and track parts, monitor warranty status;
* Analyze customer satisfaction metrics;
* Support commercial representatives on post-sales related matters;
* Contribute to the continuous improvement of post-sales processes.
**Requirements**
* Completed high school education or currently pursuing a bachelor's degree in Business Administration or related fields;
* Experience in commercial areas;
* Mechanical knowledge;
* Proficiency in Excel;
* Familiarity with CSW and Telecontrol systems is desirable.
**Benefits**
* Health Insurance
* Dental Insurance
* Utilcard Benefit Card
* Meal Allowance
* Profit-Sharing Program
* Birthday Day\-off
* Recreational Activities
If you identify with this opportunity, join our team!!