Customer Service Assistant (E-commerce)

Description

We are looking for people who love delivering excellent service. Professionals who are passionate and eager to deliver the best experience to our customers, making each customer feel unique and special. If you enjoy working with people, excel at problem-solving, possess empathy and attention to detail, join our team! **Responsibilities and duties** * Customer service via phone, WhatsApp, email, and chat; * Register and/or verify our customers' information; * Report errors, complaints, and issues to the responsible parties; * Address any questions that may arise; * Assist with the company's social media accounts; * Complete online purchases on behalf of customers. **Requirements and qualifications** * Completed high school education; * Experience in customer service; * Proficiency in Microsoft Office suite. **Additional information** Benefits Meal Allowance or Food Voucher of R$ 30.00 per day (no 20% deduction); Transportation Voucher or Fuel Voucher (no 6% deduction); Unimed Health Plan (monthly fee covered by the company); Uniodonto Dental Plan; Merit Bonus; Gympass (Wellhub); Monthly multivitamin kit; Essential Nutrition products available in the cafeterias; Life Insurance; 50% discount on our products; Discount network at stores and restaurants; Year-end gift; Meditation/relaxation room; Health promotion program offering medical, pediatric, and psychological care; Be Generous Project — nutritional supplementation for employees during pregnancy; Partnerships with universities, language schools, and early childhood education institutions; Education Assistance Scholarship covering up to 50% of course tuition; Free parking. Working hours: Monday to Thursday, 8:00 AM to 6:00 PM; Friday until 5:00 PM. Essentia Group brings together the brands Essentia Pharma, Essential Nutrition, Essentia Technologies, Noorskin, and Be Generous. With over 130 products and 1,600 employees, Essentia Group brands promote health, well-being, quality, and innovation. Each of our companies represents a distinct opportunity to serve humanity through the development of products and services that broaden the concept of health and expand possibilities for living better and enjoying life to evolve. **Working at Essentia Group means pursuing continuous evolution.** If you also strive to become your best self every day, join us!