Job Summary: The Condominium Manager is responsible for managing and maintaining relationships with condominium clients to ensure retention and satisfaction, as well as leading the customer service team. Key Highlights: 1. Strategic management and relationship building with condominium clients 2. Leadership and development of the front office team 3. Focus on customer satisfaction and results Description: * Completed undergraduate degree; * Experience in team management; * Customer- and results-oriented. The Condominium Manager oversees client management and relationship building for condominiums, aiming to enhance retention and maximize client satisfaction through products and services offered at their operational branch. You will also be responsible for: * Managing the front office team regarding service quality and routine operations; * Ensuring high-quality service for condominium clients through account managers; * Guiding and directing the team on established company service standards and routine management practices, and monitoring outcomes; * Evaluating best practices and success cases, reporting improvement opportunities to the Relationship Manager; * Monitoring branch performance indicators and defining actions to maintain expected performance levels; * Participating in the budgeting process for your operational branch and ensuring its execution; * Receiving and handling onboarding of new clients. * Distributing clients among the team to ensure balanced workload and service capacity. 2512290202491889414
João Silva
Indeed · HR
João Silva
Indeed · HR
