Description
Job Summary:
Manages condominiums with a focus on client retention and maximizing client satisfaction, leading teams and ensuring service quality.
Key Highlights:
1. Front office team management and customer service routine
2. Ensuring high-quality service for condominium clients
3. Monitoring performance indicators and budget preparation
Description:
* Completed undergraduate degree;
* Experience in team management;
* Customer-focused and results-oriented.
The Condominium Manager oversees condominium client management and relationship building, aiming to retain clients and maximize their satisfaction through products and services offered at their operational branch.
You will also be responsible for:
* Managing the front office team regarding service quality and daily operations;
* Ensuring high-quality service for condominium clients through account managers;
* Guiding and directing the team on company-established service standards and operational routines, and monitoring results;
* Evaluating best practices and success cases, reporting improvement opportunities to the Relationship Manager;
* Monitoring branch performance indicators and defining actions to maintain expected performance levels;
* Participating in the budget preparation process for your operational branch and ensuring its implementation;
* Receiving and processing new client acquisitions.
* Distributing clients among the team to ensure balanced workload and service capacity.
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