###### **Job Details** * Employment Type: CLT (Permanent) * Professional Area: Customer Service \- Telephone Operators/Receptionists * Workload: 220 hours * Working Hours: Monday to Friday, from 8 a.m. to 6 p.m./5 p.m. * Salary: R$ 2\.458,10 * Work Modality: In-person ###### **Benefits** Transportation Allowance; Meal Allowance; On-site Meals; Pharmacy Benefit; Health and Dental Insurance; Childcare Assistance; Attendance Incentive Program; Three-Star Program; Workplace Gymnastics; Birthday Day Off; Psychological Support \- Wellz ###### **Responsibilities and Duties** Job Mission An entry-level Hospital Concierge professional with basic knowledge of concierge processes and procedures. Works under the guidance of more experienced professionals, performing operational tasks and ensuring welcoming, courteous, and efficient service to clients and visitors. Provides support in welcoming clients (patients and their families) throughout their entire hospital stay (admission, in-hospital stay, and discharge), safeguarding hygiene, nutrition, nursing, and spatial organization standards in occupied areas. Clarifies doubts, provides guidance, and directs clients and the hospital regarding their requests and/or needs. Monitors, analyzes, and generates satisfaction survey reports to continuously improve service quality, while promoting a patient experience aligned with institutional standards, thereby fostering client well-being, comfort, and peace of mind. Responsibilities Conduct bed rounds to ensure hygiene, structural integrity, and organization for patient admission; Accompany, guide, and orient patients, family members, or other individuals needing to move through hospital wards, as requested by internal departments; Inform patients and/or family members about financial matters or health insurance issues, acting as liaison between responsible internal departments; Record, address, and respond to all complaints, suggestions, criticisms, and compliments received via all hospital communication channels, serving as liaison between departments and clients; Issue service orders for equipment, device, and/or facility maintenance; Transform data into actionable information through reports and controls for management, executive leadership, and related departments; Ensure return of equipment left at reception; deliver personal belongings to patients’ beds; maintain cleanliness, organization, and upkeep of waiting areas; Input relevant patient care and related activity information into the system; Provide telephone and in-person service independently, clarifying and guiding all clients, physicians, and their companions on internal hospital workflows; Register and initiate new patient admissions in the system, skillfully making adjustments whenever necessary; Request and verify required documentation for patient care (medical order, health insurance card, photo ID, consent forms, etc.); Respond promptly and effectively to physician requests, including on-call activation, scheduling adjustments, and other function-related situations; Process discharges of inpatients in the system; Arrange ambulance transportation for patients; Manage bed allocation during nighttime hours, weekends, and holidays; Handle all procedures, documentation, and reporting related to death certification; Perform additional duties of similar nature and complexity, as assigned. ###### **Requirements and Qualifications** Personal Presentation Good Humor Dynamism Empathy Organization Promptness Proactivity Job Code: 99