IT Infrastructure, Security, and Operations Coordinator

Description

Job Summary: Lead critical IT infrastructure operations in a retail and financial services environment, ensuring stability and technological evolution. Key Highlights: 1. Lead IT infrastructure operations and technological evolution 2. Ensure high availability and performance of critical environments 3. Strengthen Information Security and manage risks Here, things truly happen! We are Studio Z Ouze — a single company unifying two of Brazil's largest brands in footwear retail and financial services. We operate over 100 stores across 16 states, employ more than 2,000 people, and share one clear objective: **deliver accessible fashion and credit with quality and agility**. Our business is simple: provide what our customers need — always with innovation, energy, and a results-driven focus. That’s how we started 49 years ago, and that’s exactly what we continue doing every day. If you seek a dynamic environment full of opportunities where your work truly makes a difference, it makes perfect sense for you to embrace our purpose of "delighting people democratically and accessibly" with us**.** **Our Way of Being** We Make It Happen \| Protagonists \| Accelerated \| Collaborative \| Optimistic with feet on the ground **Our Values** Delight \| Bold Innovation \| Collaboration \| Commitment to Results \| Transparency **\#JoinSTZ \#JoinOuze and let’s grow together!** **Responsibilities and Duties** We are seeking an IT Infrastructure Coordinator to lead a critical technology operation within a highly distributed retail environment with strong integration into financial services. This role reports directly to the Director of IT and Digital and plays a central role in ensuring the stability, security, and evolution of the company’s technology foundation — guaranteeing availability across more than 100 stores and mission-critical business systems. * Lead IT infrastructure operations, including colocation and virtualization (VMware) * Ensure high availability, resilience, and performance of environments supporting stores, digital channels, and financial systems * Manage and evolve connectivity architecture, focusing on SD\-WAN for over 100 locations * Proactively identify and mitigate operational risks to prevent outages and critical incidents * Strengthen the Information Security function by evolving controls, practices, risk management, and incident response * Manage the IT asset lifecycle, ensuring control, compliance, and efficiency * Lead end-user support operations through the Service Desk Coordinator, ensuring service levels, SLAs, and service quality * Develop and manage the technical team, ensuring growth, organization, and accountability * Manage infrastructure and telecom vendors and strategic partners * Define and monitor operational KPIs (availability, incidents, response time, productivity) * Support audits and ensure adherence to regulatory and compliance requirements * Drive continuous improvement initiatives focused on standardization, automation, and operational efficiency **Requirements and Qualifications** * Solid experience in IT infrastructure within medium-to-large-scale environments * Experience with datacenter environments using colocation models and virtualization (VMware or similar) * Experience with corporate networks and distributed environments (SD\-WAN or equivalent) * Knowledge of Information Security (governance, controls, and practices) * Experience managing support operations and Service Desk * Experience managing IT assets and technology vendors * Experience in retail, financial services, or distributed operations is a plus **Operational Scope** * Over 100 connected locations * Hybrid environment with colocation datacenter and external integrations * Mission-critical operations with direct impact on sales and customer experience * Integration with retail systems, digital channels, and financial services **Additional Information** Important details you should know: **Where will I work?** Corporate office in Greater Florianópolis/SC, adjacent to Shopping Itaguaçu. **What is the work modality?** On-site **What are my working hours?** From 08:30 to 18:33, with a 01:15 lunch break, Monday through Friday. **What benefits and partnerships are offered?** Meal voucher or food allowance (Alelo); Transportation voucher; Studio Z store discount program; Profit-sharing plan (PLR, annual); Gym and studio partnership (TotalPass); Telemedicine (Salvia); Sesc national agreement. Here, things truly happen! We are Studio Z Ouze — a single company unifying two of Brazil's largest brands in footwear retail and financial services. We operate over 100 stores across 16 states, employ more than 2,000 people, and share one clear objective: **deliver accessible fashion and credit with quality and agility**. Our business is simple: provide what our customers need — always with innovation, energy, and a results-driven focus. That’s how we started 50 years ago, and that’s exactly what we continue doing every day. **If you seek a dynamic environment full of opportunities where your work truly makes a difference, it makes perfect sense for you to embrace our purpose of "delighting people democratically and accessibly" with us.** **Our Way of Being** We Make It Happen \| Protagonists \| Accelerated \| Collaborative \| Optimistic with feet on the ground **Our Values** Delight \| Bold Innovation \| Collaboration \| Commitment to Results \| Transparency \#JoinSTZ \#JoinOuze and let’s grow together!