The Alessandra Munzfeld Institute is a reference in integrative health, focusing on investigating the root causes of symptoms and providing individualized patient care. We are seeking an **SDR** to manage relationships with leads, organize schedules, and conduct the initial contact with potential patients. Responsibilities * Respond to leads from Instagram, advertisements, and referrals * Conduct initial outreach with a focus on active listening and understanding the lead’s pain points * Qualify leads and schedule consultations (online and in-person) * Execute strategic follow-ups, respecting the lead’s timeline and profile * Organize and update information in the CRM * Ensure a positive first-contact experience with the Institute * Support the commercial workflow with organization and accountability Requirements * Strong verbal and written communication skills * Organizational skills and accountability regarding schedules and deadlines * Ability to conduct empathetic conversations * Consultative mindset (non-aggressive sales approach) * Interest in health, wellness, or human development * Prior experience in customer service or as an SDR is a plus Advantages * Experience in clinics, medical offices, or health services * Basic knowledge of CRM and WhatsApp Business * Experience with consultative sales * Interest in learning about integrative health What we offer * Professional and welcoming work environment * Ongoing training and development * Opportunity to work at an Institute with a genuine purpose of transforming healthcare * Direct exposure to a structured and recognized methodology Employment type: Full-time, CLT permanent contract Compensation: Starting at R$2,218.00 per month Benefits: * Transportation allowance Work location: On-site