Customer Support

Description

Job Summary: Safe Consig is seeking a Customer Support professional to assist users with the company's platforms, ensuring an efficient and technology-focused customer service experience with strong problem-solving capabilities. Key Highlights: 1. Providing technical support for systems and customer service. 2. Communicating with customers via chat, email, or phone. 3. Creating and updating departmental procedures and manuals. **Safe Consig** is looking for a professional to join its **Customer Support** team, assisting users in navigating the company’s platforms and ensuring an efficient customer service experience. If you are passionate about technology, possess strong communication skills, and find satisfaction in helping people resolve issues, **this opportunity is for you!** **Responsibilities** * Provide customer support via **chat, email, or phone**, assisting with system-related requests; * Deliver **training sessions and presentations** on the company’s platforms; * Create and update departmental **procedures, manuals, and documentation**; * Stay up-to-date through **training sessions, meetings, and reviewing operational procedures**; * Perform **software testing** on the company’s platforms following predefined test scripts. **Requirements** * Currently pursuing a bachelor’s degree * Experience in system support or customer service * Excellent verbal and written communication skills * Strong organizational skills and ability to manage multiple tasks simultaneously **Preferred Qualifications** * Experience with multichannel customer service platforms * Familiarity with WhatsApp, live chat, or email-based customer support **Benefits** * Caju meal allowance/food voucher (**R$1\.000**) * Mobility allowance * Nationwide Bradesco Health Insurance Plan (no co-payment or payroll deduction) * Dental insurance (no payroll deduction) * Birthday day off **Job Details** * Employment type: Full-time (CLT) * Working hours: 08:30–12:00 | 13:00–17:30 Job type: Full-time CLT Benefits: * Medical assistance * Dental assistance * Fuel allowance * Partnership agreements and commercial discounts * Food allowance * Meal voucher * Transportation voucher Relocation/mobility requirement: * Florianópolis, SC: Must relocate to or commute to the job location prior to starting work (Mandatory) Selection questions: * This position is 100% onsite in Estreito (Florianópolis), Monday to Friday, 08:30–17:30. Do you agree? * What is the most technically complex issue you have resolved in support, and how did you approach it? * What was your average daily number of support interactions, and how did you prioritize urgent requests? * Which customer support tools (Chat, CRM, Ticketing systems) are you proficient with or have previously used? * Summarize your experience in system support: which software did you support, and what was your daily routine? * What was your most recent compensation, and what is your salary expectation for this role? * Are you currently employed? What is your availability to start (immediate or requiring notice period)? Education: * Currently pursuing or having interrupted undergraduate studies (Mandatory) Experience: * System Support (Mandatory) Work location: Onsite