Waiter (fln/dino)

Description

Job Summary: We are seeking an experienced waiter with dining room and sales expertise, focused on consultative service, strategic sales, and customer satisfaction—demonstrating ownership mindset and leadership. Key Highlights: 1. Consultative and strategic customer service to boost sales. 2. Management of the dining room and operations with a focus on organization and efficiency. 3. Leadership opportunities, team guidance, and suggestions for improvements. Description: We seek a professional with the following profile and qualifications: * Organizational Values: Discipline that strengthens us, Safety in every action, Gratitude that connects us, Energy that inspires. * Technical Skills: Experience in dining room service and sales, with the ability to read customers and deliver consultative service. * Behavioral Skills: Be a proactive leader—initiative-driven, agile, and results-focused. Possess an ownership mindset, caring for the store as if it were your own and resolving issues autonomously. Understand that selling is caring, and excellent service begins with attention and ends with a satisfied customer. * Knowledge: Familiarity with customer service and hospitality, table setting, basic beverage-and-food pairing, food safety, tray usage, and order management systems. * Preferred Experience: Proven experience as a waiter, preferably in mid- to large-scale restaurants. As a Waiter at Grupo FIT, you will be the cornerstone of the customer experience—combining impeccable service with a strategic sales approach. Your main responsibilities and duties include: Experience and Sales * Deliver consultative service with full mastery of the menu, ingredients, pairings, and house specialties. * Focus on sales: suggest add-ons, apply strategic recommendations, and increase average transaction value. * Accompany the customer throughout their entire journey—from reception to checkout—with meticulous attention to detail. * Resolve inquiries, special requests, or adjustments empathetically, autonomously, and with a focus on satisfaction. Dining Room Pace and Operations * Maintain the dining room consistently organized, clean, well-stocked, and fully functional during your shift. * Supervise and organize your workstation and dining room supplies (glasses, beverages, ice, cutlery, etc.). * Support inventory control by signaling purchasing needs and restocking requirements. * Collaborate closely with the kitchen to ensure accurate orders and error-free deliveries. Leadership and Proactivity * Participate in store opening and closing procedures, ensuring everything is ready for excellence in operations. * Set an example of discipline, organization, and high-standard service. * Support Cumins and other waitstaff by guiding the team toward high-performance operations. * Suggest improvements and remain attentive to opportunities to elevate the customer experience. 2512060202191725650