Technical Support / Training

Description

Job Summary: We are seeking a dynamic professional to train users, triage support tickets, and ensure customer success through specialized training. Key Highlights: 1. Leadership in Training and Continuing Education 2. Consultative Support and Ticket Management 3. Educator Profile with Strong Didactics and Fluent Communication **Job Description** We seek a dynamic professional to join our team with a strategic focus: empowering our users. Your role goes beyond conventional technical support; you will be responsible for triaging support tickets and ensuring customer success through specialized (remote and in-person) training. **Key Responsibilities Include:** \- Training Leadership: Design and deliver operational training sessions for customers. \- Continuing Education: Develop supporting materials, guides, and knowledge bases. \- Consultative Support: Assist customers in resolving queries and monitor the execution of internal routines. \- Ticket Management: Triage and organize requests via HelpDesk platforms. **Requirements and Qualifications** \- Technical education experience: Minimum 1 year of customer support experience, with strong involvement in training and people development. \- Tool proficiency: Familiarity with HelpDesk platforms (e.g., Freshdesk, Movidesk, Zendesk, or similar). \- Technical background: Basic knowledge of networking, operating systems (Windows and Linux), and hardware maintenance. **Preferred Qualifications and Desired Profile** \- Didactics and communication: Fluency in public speaking, instructor posture, and clarity in conveying technical knowledge. \- Mobility: Valid driver’s license and full availability for travel (primarily for training purposes). \- Educator profile: Genuine passion for teaching, developing people, and sharing knowledge. \- Multitasking: Ability to manage multiple responsibilities and prioritize user learning. Employment Type: Full-time CLT or Independent Contractor (PJ) Compensation: To be negotiated CLT Benefits: * Medical insurance * Meal or food allowance * Transportation allowance * Day Off * Workplace gymnastics * Monthly team-building events Working Hours: 8-hour shift (Monday to Friday, 8:00 AM to 5:30 PM) Employment Type: Full-time CLT, Independent Contractor / PJ Working Hours: * Monday to Friday 8-hour shift Employment Type: Full-time CLT, Independent Contractor / PJ Contract Duration: 24 months Compensation: R$2\.000,00 \- R$4\.000,00 per month Work Location: On-site