LEVEL 1 SUPPORT

Description

Job Summary: Responsible for Level 1 support, ticket triage, web system support, and user communication, with emphasis on proactivity and rapid learning. Key Highlights: 1. Web system and platform support 2. Communication with users and technical teams 3. Proactive, responsible profile with quick learning ability Responsibilities: * Level 1 support and ticket triage * Web system and platform support * Communication with users and technical teams * End-to-end follow-up until resolution Requirements: * Strong communication and organizational skills * Basic knowledge of computer science and web systems Preferred Qualifications: * Basic understanding of UI/UX * Basic front-end knowledge (HTML, CSS, JS) * Proficiency in using AI tools in daily work Profile: * Proactive, responsible, and quick learner Work Schedule: * Monday to Friday: 9:00 AM to 6:00 PM * Saturday: up to 12:00 PM Employment Type: Full-time, CLT permanent position Compensation: R$2.271,00 per month