About the Position Position: Helpdesk / Technical Support We are seeking a professional to work in the Helpdesk area, providing technical support to users and assisting in resolving computer-related issues. Main Responsibilities: User assistance and technical support Incident registration and tracking Diagnosis and resolution of hardware and software issues Support for system installation and configuration Position Information: Salary: To be discussed Work Location: East Zone, Vila Matilde Schedule: Monday to Friday, from 08:00 to 17:48 Requirements and Competencies: Knowledge of operating systems (Windows, macOS and/or Linux) Basic understanding of networking, cybersecurity, and common applications Analytical and problem-solving skills Strong verbal and written communication skills Team spirit and customer orientation Ability to work under pressure and manage priorities Education in Information Technology or related field (preferred) Previous experience in technical support roles We look forward to your response! Best regards, Daniele Lisboa Viggo Negócios