Description: We are looking for someone who: * Thinks and acts from the customer's perspective. Demonstrates interest and curiosity in getting to know customers, their behaviors and preferences, in order to meet and exceed their expectations; * Shows a constant commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible enough to break away from existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. To join our team, it is essential that you: * Reside in Balneário Camboriú; * Have completed high school; undergraduate studies in progress are desirable; * Have knowledge of Microsoft Office Suite; * Have prior experience in customer service. What awaits you on a daily basis: * Greet customers and identify their needs; * Issue service tickets for customers at stores; * Provide prompt service for requests such as duplicate bills, product exchanges or equipment returns, clarification of doubts, and other related matters; * Guide customers through product and service tastings and usage within the store; * Inform customers about rules, contractual terms, and proper use of products and services; * Follow Claro Group’s customer service and relationship guidelines; * Organize issued service tickets to optimize customers’ waiting time in-store. 2512200202551081018