Customer Service Assistant

Description

Job Summary: The Essentia Group is seeking a Customer Service Assistant passionate about delighting customers and delivering a unique, welcoming, and consultative experience in the healthcare sector. Key Highlights: 1. Focus on creating a unique and delightful customer service experience 2. Working in an environment that promotes health and well-being 3. Opportunity for continuous growth across multiple brands We are looking for professionals passionate about Customer Service. The Essentia Group develops innovative solutions for diverse healthcare specialties, always striving to improve people's lives. To achieve this, we source the highest-quality raw materials, packaging, and production machinery, and also export our products to other countries. If you want to be part of all this, join us! **Responsibilities and Duties** **About the Role:** More than just serving customers, you will be responsible for delighting them! As the Customer Service Assistant, you will be the first point of contact between customers and our new store. We seek someone with excellent communication skills, empathy, and the ability to deliver a unique, welcoming, and consultative service experience — reflecting the Essentia Group’s standard of excellence. **What will be your responsibilities?** * Reception: Proactively welcome customers, ensuring they feel comfortable from the very first moment in the store. * Consultative Service: Clearly and accessibly explain our products, supplements, and the distinguishing features of our compounded formulations. * Prescription Review and Triage: Assist in receiving medical and nutritional prescriptions, correctly forwarding requests for quotation. * Customer Experience: Guide customers throughout their entire in-store journey, answering questions and ensuring a resolution-oriented and delightful service experience. * Store Environment Organization: Maintain the store’s layout, organization, and visual standards, ensuring an impeccable and pleasant environment. * Relationship Building: Cultivate relationships with customers, understanding their needs and promoting the Group’s mission of health and well-being. **Requirements and Qualifications** * Completed high school (currently pursuing a university degree in Health Sciences, Nutrition, Aesthetics, or Administration is a strong advantage). * Prior experience in direct public-facing customer service (experience in premium retail, clinics, pharmacies, or natural product stores is a bonus). * Excellent verbal communication and active listening skills. * Empathetic, discreet, and solution-oriented personality (we serve clients seeking health and care). * Genuine interest in health, nutrition, quality of life, and well-being. * Familiarity with computer systems for recordkeeping and sales. **Additional Information** Benefits Meal Allowance or Food Voucher of BRL 30.00 per day (no 20% deduction); Transportation Voucher or Fuel Voucher (no 6% deduction); Unimed Health Plan (monthly premium fully covered by the company); Uniodonto Dental Plan; Merit Bonus; Gympass (Wellhub); Monthly multivitamin kit; Essential Nutrition products available in cafeterias; Life Insurance; 50% discount on our products; Discount network at stores and restaurants; Year-end gift; Meditation/Rest room; Health Promotion Program offering medical, pediatric, and psychological consultations; Be Generous Project — supplementation for employees during pregnancy; Partnerships with universities, language schools, and early childhood education centers; Education Assistance Scholarship covering up to 50% of course tuition; Free parking. Working Hours: Monday to Friday, 9:40 AM to 7:04 PM. Saturday shift on rotation: 8:00 AM to 12:00 PM; work one Saturday and have two off. The Essentia Group comprises the brands Essentia Pharma, Essential Nutrition, Essentia Technologies, Noorskin, and Be Generous. With over 130 products and 1,600 employees, Essentia Group brands promote health, well-being, quality, and innovation. Each of our companies represents a distinct opportunity to serve humanity through the development of products and services that broaden the concept of health and expand possibilities for living better and enjoying life to evolve. **Working at Essentia Group means pursuing continuous evolution.** If you, too, strive to become your best self every day, join us!