CUSTOMER SERVICE ASSISTANT

Description

Job Summary: An operational support professional responsible for direct customer service, ensuring correct execution of routines and contributing to customer satisfaction. Key Highlights: 1. Direct customer service and operational support 2. Ensure correct execution of routines and update systems 3. Maintain customer satisfaction **Job Description:** ---------------------- An operational support professional responsible for direct customer service, performing activities such as registration, commercial service, contractual changes, handling inquiries, and resolving complaints at initial and intermediate levels. Ensures correct execution of routines, supports analysts with more complex requests, and guarantees timely system updates. Plays an essential role in maintaining customer satisfaction and supporting departmental operations, contributing to relationship continuity and quality. Key Responsibilities: Handle customer requests at Levels I and II (basic inquiries and complaints); Perform service registrations, modifications, and deactivations; Support issuance and updating of contracts, invoices, and fiscal notes; Assist in onboarding and basic training processes; Monitor simple operational indicators and report inconsistencies; Conduct customer follow-up during regularization or cancellation procedures; Support analysts in handling more complex cases. **Essential Requirements:** ------------------------------ Currently pursuing a bachelor’s degree in Business Administration, Law, Commercial Management, or related fields; Previous experience in customer service (in-person, telephone, or digital) is a plus; Intermediate-level computer skills and Microsoft Office proficiency; Completed high school education; Strong oral and written communication skills; Organizational skills, proactivity, and attention to detail. **Desirable Requirements:** -------------------------- Familiarity with CRM systems or customer service tools is desirable. **Employment Type:** -------------------------- CLT **PCD:** -------- NOT APPLICABLE **Salary:** ------------ $2,500.00 **Benefits:** --------------- UNIMED health insurance plan (100% company-subsidized); Dental insurance plan (100% company-subsidized); Partnerships with universities and English language schools; Transportation allowance or mobility assistance; Wellhub (Gympass) partnership; Fresh fruit and daily coffee; Modern and comfortable work environment; Free psychological support; Birthday day off; Childcare allowance; Baby shower gift; VA or VR. **Work Location:** ---------------------- Trindade, Florianópolis-SC. **Working Hours:** ------------------------ 8:00 AM to 5:00 PM | Monday to Friday **Additional Information:** --------------------------- Since 2003, our companies—Publicações Online and PROMAD—have been innovating in the legal market, delivering quality, technology, and efficiency to transform workplace routines. We are part of the North American Dura Software Group. With over 200,000 registered lawyers and a client portfolio including Brazil’s largest law firms and corporations, we continuously seek talented individuals who share our purpose: unlocking human potential and building successful journeys with our clients. Join our team!