Job Summary: The Administrative Analyst will monitor KPIs, create reports and processes, and identify operational improvements at EssilorLuxottica. Key Highlights: 1. Opportunity to grow and shape your professional career. 2. Be part of an international community. 3. Impact the lives of millions of people with innovative designs. **Job ID:** 919022 **Position Title:** Administrative Analyst We are EssilorLuxottica, the global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. The company combines the complementary expertise of two industry pioneers—one in advanced lens technologies and the other in the art of crafting iconic eyewear—creating a vertically integrated business uniquely positioned to meet the world’s evolving vision needs and the global demand for a growing eyewear industry. With over 180,000 employees across 150 countries driving our iconic brands, our people are creative, entrepreneurial, and recognized for their unique perspectives and individualities. Committed to vision, we empower people to "see more and be more" through our innovative designs and lens technologies, exceptional quality, and cutting-edge processing methods. Every day, we impact the lives of millions by transforming how they see the world. **Have the opportunity to grow with us and shape your professional career. Learn about EssilorLuxottica and join our international community. Can you envision your #FutureInSight?** **Interested?** Review the job description and apply: **The Administrative Analyst’s scope of work includes:** * Monitoring and supporting the control of KPIs within the customer service department; * Creating new KPIs, reports, and internal processes; * Presenting KPIs and reports to customer service and commercial management; * Supporting and identifying operational bottlenecks to improve internal process flows; * Organizing and standardizing processes; supporting the creation, review, and simplification of SOPs; * Monitoring and organizing pending items in internal systems (RPs) **Requirements:** * Completed undergraduate degree * Knowledge of the field * Advanced Excel skills, including pivot tables, lists, charts, and analytical tools. **Benefits:** * Medical and dental insurance; * Product discounts; * Profit-sharing program (PPR); * Meal/voucher allowance (VA/VR); * Wellhub. **Working Hours:** 8:15 AM to 6:00 PM (Monday to Friday). **Location:** Itacorubi neighborhood, Florianópolis – SC. *EssilorLuxottica values and supports diversity; therefore, all our positions are open to candidates with disabilities (PcDs).*