After-Sales Technical Consultant I

Description

Job Summary: Responsible for providing after-sales technical support to customers of heavy machinery, agricultural equipment, and forklifts, with emphasis on warranty, maintenance inspections, and customer satisfaction. Key Highlights: 1. Specialized after-sales technical support for heavy and agricultural machinery. 2. Focus on customer satisfaction and resolution of technical issues. 3. Dynamic involvement in warranty management, maintenance inspections, and parts delivery. **Job Description:** ---------------------- Responsible for providing technical support to customers across the company's product lines, focusing on after-sales service including warranty, inspections, service orders, parts dispatch, and other technical support and customer satisfaction-related matters. \- Provide technical support to customers, covering after-sales service for heavy machinery, agricultural equipment, and forklifts; \- Assist and advise customers regarding warranty coverage, inspections, operation, and maintenance; \- Monitor and manage warranty processes and service orders, including analysis of requests and rejections; \- Prepare service quotations; \- Dispatch warranty-covered parts and track deliveries; \- Invoice services and close service orders; \- Identify and engage third-party technicians as required, based on demand and location; \- Issue invoices for third-party service fees. **Mandatory Requirements:** ------------------------------ * Completed high school education (technical or higher education in related fields preferred); * Strong verbal and written communication skills; * Ability to handle conflict situations and work under pressure; * Proactivity, organization, and problem-solving focus; * Analytical and collaborative mindset. **Preferred Requirements:** -------------------------- * Experience with remote technical support (via phone, WhatsApp, or digital platforms); * Familiarity with CRM systems or customer service platforms; * Basic knowledge of mechanics, preventive and corrective maintenance; * Familiarity with agricultural machinery and implements. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Salary:** ------------ $2,994\.13 **Benefits:** --------------- * Meal allowance; * Commuting allowance or transportation voucher (VT); * On-site meals: breakfast, lunch, afternoon snack, and daily fruits; * Health insurance (available after 90 days); * Dental insurance (available after 90 days); * Pet health insurance (available after 90 days); * Pharmacy benefits (available after 90 days); * Partnerships with educational institutions; * Gym membership benefits; * Birthday Day Off. **Work Location:** ---------------------- Palhoça **Working Hours:** ------------------------ Monday to Friday, from 08:00 to 18:00