Quotation Specialist II

Description

Job Summary: Professional responsible for customer service, quotation preparation, and participation in electronic bidding processes, as well as post-sales activities. Key Highlights: 1. Internal and external customer service 2. Preparation of technical and commercial quotations 3. Post-sales support and complaint management **Requirements:** * Completed technical high school education or currently pursuing higher education; * Experience in preparing customer offers / sales negotiation; * Proficiency in Microsoft Office Suite; intermediate Excel skills preferred; * SAP knowledge is considered a plus; **Responsibilities and Duties:** * Provide internal customer service; * Prepare quotations for spare parts, services, commercial and technical pump solutions, selecting the most suitable equipment to meet customer needs. * Prepare on-site service quotations according to customer requirements. * Issue sales orders for spare parts, pumps, services, and training; * Participate in electronic bidding processes, engaging in real-time competition with rivals; * Handle post-sales activities, receive customer complaints, and prepare internal documentation via system for issue resolution. **Benefits:** * Health and dental insurance; * On-site cafeteria; * Food basket; * Hybrid work arrangement; * Shuttle service / parking; * Life insurance; * Profit-sharing program (PPR).