Customer Service Assistant

Description

Job Summary: We are seeking a communicative and organized professional for customer service, with a focus on empathy and a consultative approach, ensuring mutual satisfaction and growth. Key Highlights: 1. Consultative and empathetic customer service 2. Organization and routing of requests 3. Support in onboarding and deadline tracking We are looking for someone who is communicative, organized, empathetic, and consultative, and who understands that **a well-served customer is a customer who stays, trusts, and grows together** **Main Responsibilities** * Provide customer service via WhatsApp, e\-mail, and phone; * Receive, organize, and route requests to the responsible departments; * Track deadlines and ensure timely responses to customers; * Support new customer onboarding (sending instructions, collecting documents, etc.); * Maintain control and organization of requests in the system; * Ensure clarity of information and quality of service provided; * Act as a bridge between customers and internal teams. **Requirements** * Completed high school education (ongoing higher education is a plus); * Strong verbal and written communication skills; * Organizational skills and sense of priority; * Proficiency with technology (e\-mail, WhatsApp Web, internal systems); * Responsibility regarding deadlines and request tracking. **Preferred Qualifications** * Experience in customer service; * Experience in accounting firms or administrative areas; * Proactive and solution-oriented profile; * Experience with CRM or demand management tools. Employment Type: Full-time CLT Compensation: R$1\.900,00 \- R$2\.500,00 per month Benefits: * Medical assistance * Dental assistance * Commercial agreements and discounts * Life insurance * Meal allowance * Food voucher * Transportation allowance Work Location: On-site