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Job Summary: Diagmed Group is seeking a Receptionist to work on the front line of patient service, with a strong focus on humanized, welcoming care. Key Highlights: 1. Warm and humanized patient care as the central focus of service. 2. Strategic responsibility on the front line with patients. 3. Team collaboration and clear communication. Diagmed Group has built its legacy through pioneering spirit and perseverance. With 30 years of market presence, we have consistently invested in state-of-the-art technology and highly qualified professionals, earning recognition for meeting each patient’s individual needs through unique, humanized care. Throughout our journey, we have expanded our diagnostic testing portfolio and deliver precise diagnoses across five cities in the interior of São Paulo: Campinas, Jundiaí, Indaiatuba, Sumaré, and Hortolândia. Our specialty is diagnostic medicine, and our purpose is to respect and care for lives. The reception position is one of the most strategic roles at Diagmed Group, as the professional works directly on the front line of our services, maintaining direct contact with all our clients and patients. We offer warm, humanized care—where you are the protagonist of this care model. **Responsibilities and Duties** * Provide in-person service, guiding patients at the unit regarding questions or ticket collection; * Deliver patient test results, verifying data in the system and recording completion; * Issue attendance certificates/proof-of-attendance documents for patients or accompanying persons, either in person or via e\-mail; * Respond to and resolve inquiries regarding result and report delivery via e\-mail; * Generate test lists and sort them according to demand; * Sort and dispatch tests via SEDEX, entering postal tracking data into the system; * Receive documentation and tests from other units; * Archive test reports alphabetically by department; * Provide in-person service for test and report collection; * Verify radiological images and reports against physician requests; * Sort various tests and group them per physician instructions; * Confirm personal data recorded on radiological films according to registration form opening; * Cross-check physician orders and performed images; * Access the system to confirm data and record completion as “enveloped”; * Populate the Complement Spreadsheet; * Populate the Correction Spreadsheet; * Populate the Image and CD Result Anticipation Spreadsheet; * Intercalate examination images and sort them into the corresponding patient folder; * Sort each physician’s workload and group images for forwarding via mobile messaging to the physician; * Print images and reports, and confirm quantity of prior examinations; * Respond to e\-mail inquiries about reports and turnaround times; * Verify test lists from various departments. **Requirements and Qualifications** * Exceptional attention to detail for verifying data and documents; * Ability to organize files systematically; * Time management and prioritization skills; * Clear, concise, and courteous communication, both in person and via e\-mail; * Professional demeanor with empathy toward patients and companions; * Ability to collaborate effectively within teams and across departments; * Proficiency in computer applications (Microsoft Office suite); * Prior experience in customer-facing roles. **Preferred Qualifications:** * Previous experience in clinics or hospitals; * Familiarity with clinical/hospital management systems (e.g., Tasy, MV, or similar). **Additional Information** **Benefits:** Meal allowance, Food voucher, Medical insurance, Dental insurance, and Total Pass. **Employment Type:** CLT employment contract, on-site work. **Working Hours:** Monday to Friday, 12:30 PM to 8:18 PM; Saturday shifts on rotation, 6:00 AM to 6:00 PM With 30 years of market experience, the **Diagmed Group** has built its history upon pioneering spirit and perseverance. From the outset, we have invested in cutting-edge technology and a team of highly skilled professionals, committed to meeting each patient’s individual needs through unique, humanized care. Throughout our journey, we have expanded our test portfolio and now provide accurate diagnostics across five cities in the interior of São Paulo: **Campinas**, Jundiaí, Indaiatuba, Sumaré, and Hortolândia. In our continuous pursuit of innovation, we have expanded our services to include laboratory tests. Today, our patients can complete all their exams and store their complete results history in a single diagnostic center—maintaining the quality and efficiency that have always defined **Diagmed**. In 2024, we took another significant step forward in our growth journey with the inauguration of a medical specialties clinic at Parque Dom Pedro Shopping. Offering over 25 medical specialties, our goal is to provide greater comfort and efficiency for our patients—delivering all necessary care in a single location. Our purpose is simple yet powerful: to respect and care for lives. We continue advancing with this mission, steadfastly focused on delivering the best in health and well-being for everyone who trusts the **Diagmed Group**.
