Bakery Supervisor

Description

Job Summary: Supervise bakery/confectionery operational activities to achieve targets, ensure excellent customer service, maintain productivity, and enhance customer satisfaction. Key Highlights: 1. Leadership and team management in bakery and confectionery production. 2. Focus on quality, productivity, and customer satisfaction. 3. Development of procurement processes and quality management systems. **REQUIREMENTS:** Bachelor's or Technical degree in Food Science / Nutrition / Bakery and related fields is preferred; Completion of professional development courses in Bakery and Confectionery (e.g., offered by SENAI); Proficiency in people management and bakery/confectionery production processes; Availability to cover all 4 stores from Monday to Saturday during business hours. **MAIN RESPONSIBILITIES:** Supervise bakery/confectionery operational activities, meet established targets, ensure high-quality customer service, productivity, product quality, optimal product display and turnover, enhance customer satisfaction, and achieve company-defined performance goals. **COMPETENCIES:** Procurement process; Knowledge of food handling good practices manual; People management; Quality management system; Comprehensive understanding of all store processes; Knowledge of the PEPS system; Leadership; Results orientation; Interpersonal skills; Resilience; Long-term vision; Persuasion ability. **Minimum Education Level:** Technical degree