Technical Consultant Trainee

Description

Job Summary: The professional will directly handle customer service, ensuring excellence in service delivery, technical support, and customer satisfaction. Key Highlights: 1. Excellence in customer service 2. Technical support and clarification of doubts 3. Continuous improvement of services Job Description: Directly perform customer service activities, including installation, maintenance, address changes, equipment removal, and other related services; ensure excellence in customer service and customer satisfaction; guarantee service quality by adhering to company standards and procedures; provide technical support, clarify customer inquiries, and apply best practices in customer service. Responsibilities: Perform assigned customer service tasks, ensuring high quality and efficiency; Adhere to the pre-scheduled customer service appointments, ensuring punctuality and effectiveness; Ensure customer satisfaction through consultative service, identifying needs and offering appropriate solutions; Keep work tools organized and in good condition, paying special attention to connectorization tools to prevent damage; Properly use personal and collective protective equipment, ensuring safety for oneself and customers; Understand and apply quality indicators (IRR, IFI) in daily work to continuously improve services; Actively participate in training and development programs offered by the company to support professional growth and continuous updates on new technologies and procedures. Main daily activities include: Performing installation, maintenance, address change, and equipment removal services; Monitoring and reporting the status of completed services; Following company quality procedures and standards; Participating in training sessions and updates regarding products and services. Requirements: Completed high school education; Prior experience in customer service is considered a plus but is not mandatory; Strong communication skills, organization, and proactivity; Ability to work effectively in a team; Flexibility to work during varying hours, as required by service needs; Basic knowledge of digital tools and customer service record systems. Minimum Education Level: High School (Secondary Education) Driver's License: Class B * Profit-sharing program * Medical assistance (with co-payment) * Corporate Citizenship Program * Commuter allowance * University tuition discounts * Life insurance * SESI health plan * Telemedicine * Skello App (e-books and digital books) * Pharmacy discount program * Dental assistance * Meal allowance or food allowance * Internet package discount