Description
Job Summary:
Operations Manager with experience in team management, cost control, and service excellence for food retail businesses.
Key Highlights:
1. Operational team leadership and development
2. Strategic management of production costs and quality
3. Excellence in customer service and food safety
**Key Responsibilities**
* **Operational Management:** Ensure the store is fully prepared to open and operate with excellence across all shifts.
* **COGS and Cost Control:** Monitor performance indicators, control waste (shrinkage), conduct inventory counts, and ensure product profitability.
* **Quality and Production Standards:** Supervise production to ensure recipes and processes strictly follow the company’s standards, preventing stockouts or overstocking.
* **People Management:** Lead, train, and motivate frontline staff, bakers, and assistants; prepare work schedules and mediate conflicts.
* **Service Excellence:** Be present on the sales floor during peak hours to ensure prompt and courteous service to customers.
* **Food Safety:** Enforce hygiene practices, proper storage, and expiration date compliance, adhering to all Sanitary Surveillance regulations.
**Desired Qualifications**
* **Hands\-on Profile:** Ability to step in wherever needed (e.g., assisting with closing a cash register or verifying the output of a baking batch).
* **Proven Experience:** Prior experience managing food retail businesses (bakeries, restaurants, or fast\-food chains).
* **Analytical and Strategic Mindset:** Proficiency in calculating **COGS**, contribution margin, and inventory management.
* **Active Leadership:** Ability to manage operational teams and foster a positive organizational climate.
* **Flexibility:** Availability to work on a **6x1** schedule (including weekends and holidays).
* **Salary:** To be negotiated
Compensation: R$3\.000,00 \- R$5\.000,00 per month
Benefits:
* Meal allowance
* Transportation allowance
Work Location: On\-site