SERVICE SUPERVISOR

Description

Job Summary: Join Simpress, the market leader in IT outsourcing, ensuring service delivery and customer satisfaction while growing in an innovative environment. Key Highlights: 1. Market leader in IT outsourcing in Brazil 2. Innovative environment that demands agility and delivery 3. Continuous learning opportunities and career development Join Simpress, the market leader in IT outsourcing in Brazil! What drives us is our mission: to make our customers' lives easier. We foster an innovative environment that demands agility and delivery. We value continuous learning and offer opportunities for every professional to grow, take ownership of their journey, and accelerate their career. If you resonate with our way of being, join our \#Simlovers team! **Responsibilities and Duties** Ensure delivery of contracted services and compliance with Service Level Agreements (SLAs) through defined processes, aligning contractual expectations with customer needs. Maintain motivated teams aligned with company and customer objectives, as well as ensure day\-to\-day operations. **Requirements and Qualifications** Completed undergraduate degree in Humanities or Exact Sciences. Technical course in MS Office preferred; Advanced Excel user level; Simpress University Electronics Fundamentals training; 3 to 5 years of experience. **Additional Information** Check out the benefits included in this journey: Profit Sharing Plan (PLR): Above-market recognition, valuing achievements built together. Health and Well\-being: Medical and dental assistance for employees and dependents; Telemedicine with no co-payment; Mental Health and Healthy Eating programs; Wellhub. Meal Voucher or Food Allowance. Birthday Day Off. Development: Sim University: our corporate university offering courses and learning paths that foster continuous learning and professional growth; Educational partnerships with recognized institutions. Referral Program: Here, great referrals to join our team are duly recognized.