IT Support Analyst

Description

Job Summary: Responsible for ensuring the availability, maintenance, and updating of IT systems and equipment, providing user support and implementing solutions. Key Highlights: 1. Provide first- and second-level technical support to end users in microcomputing environments 2. Install, configure, and update systems and applications 3. Support ERP systems and other corporate applications In this role, you will ensure the availability, maintenance, and updating of the IT systems, applications, and equipment used by the organization. You will directly support end users by resolving incidents, implementing solutions, and ensuring compliance with company policies, methodologies, and standards. **Responsibilities:** * Provide first- and second-level technical support to end users in microcomputing environments (hardware, software, and local networks). * Install, configure, and update operating systems and corporate applications. * Support Active Directory (AD) administration, email accounts, and access permissions. * Perform preventive and corrective maintenance on desktops, notebooks, printers, and peripherals. * Analyze and implement technical support solutions based on documentation and best practices. * Log, track, and document incidents to ensure traceability and proper closure of service requests. * Comply with and apply company-established policies, methodologies, and standards. * Support ERP systems and other corporate applications as guided by provided training and documentation. * Collaborate proactively with internal departments, maintaining a professional, ethical, and proactive attitude in user support. Requirements: * Currently pursuing or completed a bachelor’s degree in Information Technology, Computer Science, Information Systems, or related fields. * Experience supporting operating systems (Windows and/or Linux). * Knowledge of corporate applications and ERP systems. * Basic understanding of networking, network printing, and peripheral configuration. * Experience installing and configuring software approved by the company. * Knowledge of Active Directory and user account management. * Critical analytical skills and sound judgment to propose problem-solving solutions. **Additional Information:** * Compensation: R$ 3\.200,00 CLT \+ Meal Voucher, Transportation Voucher, Health Insurance, Dental Insurance, Life Insurance; * Working Hours: 8:00 AM to 6:00 PM, Monday through Friday; * Work Model: 100% on-site; * Location: Downtown \- Cabreúva/SP.